Jaleesa Winston
Tampa,FL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
Work History
Assistant Manager/Dental Treatment Coordinator
Henson Family Dental
Tampa, FL
11.2022 - 08.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Assisted physicians with finalizing reports, speeches or presentations.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Dental Office Manager
Deca Dental- Ideal Dental
Tampa, FL
02.2020 - 11.2022
- Oversaw ordering process from vendors to ensure that products were delivered on time
- Participated in industry events such as conferences, workshops, and tradeshows, representing the practice.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed business performance data and forecasted business results for upper management.
- Interviewed prospective employees and provided input to HR on hiring decisions
- Created and managed budgets for travel, training, and team-building activities.
- Responded to patient queries and concerns to resolve issues
Lead Assistant Dental/Certified Surgical Technologist
Classic Smiles Dentist
Tampa, FL
05.2015 - 02.2020
- Implemented new policies and procedures to improve customer service delivery.
- Analyzed customer feedback data to identify areas needing improvement.
- Facilitated communication between customers and other departments within the organization.
Supervisor
Applebee's Grill + Bar
Tampa, Florida
03.2012 - 02.2015
- Participated in weekly team meetings to discuss goals and objectives.
- Directed and supervised team of 15 employees in daily operations.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
Education
Associate of Arts -
University of South Florida
Tampa, FL12-2018
High School Diploma -
Calumet Career Prep Academy
Chicago, IL06-2007
Skills
- Employee Performance Evaluations
- Employee Scheduling
- Operations Management
- Cost Reduction
- Marketing knowledge
- Microsoft Office expertise
- Customer Relations
- Negotiation
- Google Drive
Timeline
Assistant Manager/Dental Treatment Coordinator
Henson Family Dental
11.2022 - 08.2024
Dental Office Manager
Deca Dental- Ideal Dental
02.2020 - 11.2022
Lead Assistant Dental/Certified Surgical Technologist
Classic Smiles Dentist
05.2015 - 02.2020
Supervisor
Applebee's Grill + Bar
03.2012 - 02.2015
Associate of Arts -
University of South Florida
High School Diploma -
Calumet Career Prep Academy