JALEEZA KELLAM
Summary
Experienced Operations Manager with a strong background in logistics, resource management, and process optimization. Demonstrated success in effectively managing a $12.5M Department of Defense program, overseeing the execution of 14K trips, and driving a remarkable 30% improvement in unit performance for a team of 500 personnel. Recognized as a two-time Employee of the Year for exceptional contributions. Eager to leverage leadership skills and operational expertise in the Director of Women's Basketball Operations role at the United States Air Force Academy, supporting excellence in athletics and fostering a culture of strong leadership.
Overview
10
10
years of professional experience
Work History
Operations Manager
Department of Defense
07.2023 - Current
- Manages high-impact $12.5M program, ensuring the success of 14K trips while being awarded Employee of the Year for two consecutive years (2023 and 2024).
- Provides targeted feedback on training reports, leading to significant enhancement in operation quality and a 30% increase in unit performance for 500 members.
- Produces and presents detailed weekly reports on key operational metrics, resulting in a 10% increase in efficiency through targeted process improvements.
- Implemented tracking spreadsheets during a system migration to manage member eligibility, preventing any delays in daily operations.
Resource Manager
United States Air Force
01.2018 - 07.2021
- Provided expert guidance on travel policies, regulations, and laws, ensuring compliance with industry standards and leading to a 10% reduction in regulatory violations.
- Utilized advanced word processing techniques to enhance the clarity and professionalism of all emails and letters, leading to a 15% improvement in internal communication efficiency.
- Supervised security access policies, ensuring data integrity and confidentiality were preserved at all times, with zero security incidents reported.
- Controlled documentation and record management processes for a large team of 1,800 personnel, optimizing data retrieval times by 30%.
Lead Scheduler
United States Air Force
11.2014 - 01.2018
- Prioritized scheduling operations across six agencies, ensuring seamless daily workflows and optimizing resource allocation for a 15% increase in efficiency.
- Organized end-to-end travel logistics for 200 personnel, including booking, coordination, and expense tracking, resulting in improved efficiency and cost savings.
- Established strong relationships with senior leadership, to ensure seamless operations and communication flow.
- Monitored the planning and execution of long- and short-term operations schedules, ensuring alignment with organizational objectives and driving successful outcomes across all departments.
Education
Bachelor of Science - General Studies
Indiana University Southeast
Skills
- Resource allocation management
- Attention to detail
- Leadership
- Client support
Timeline
Operations Manager
Department of Defense
07.2023 - Current
Resource Manager
United States Air Force
01.2018 - 07.2021
Lead Scheduler
United States Air Force
11.2014 - 01.2018
Bachelor of Science - General Studies
Indiana University Southeast
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