Jaleigh Steinke
Summary
Diligent Customer Care Representative brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success. Resourceful Customer Specialist known for productivity and efficient task completion. Bring specialized skills in customer relationship management, problem resolution, and communication technology utilization. Excel at active listening, empathy, and adaptability to meet diverse client needs and foster positive experiences.
Overview
10
10
years of professional experience
Work History
B&P Customer Specialist 1
Principal Financial Services
02.2023 - Current
- Built sustainable relationships of trust through open and interactive communication.
- Processing customer transactions and researching/responding to inquiries about Evidence of Insurability's, eligibility, benefit changes, COBRA requests, underwriting orders, and employer demographic changes.
- Serving as the primary contact, responding to inquiries from customers and brokers through emails.
Customer Care Representative
Principal Financial
02.2022 - 02.2023
- Company Overview: Provides friendly and efficient service to US professionals and customers
- First point of contact to handle and resolve customer complaints and concerns
- Research information and troubleshot problems using available resources
- Proactively and can independently work to meet target and goals
- Go the extra mile to engage customers
- Provides friendly and efficient service to US professionals and customers
Administrative Assistant
Jones Dental Clinic
05.2021 - 02.2022
- Make reminder calls a day before scheduled appointment
- Check insurance eligibility
- Assist patients with insurance questions
- Refer patients to specialists
- Answer phone and schedule appointments
Certified Medical Assistant
Central City Medical Clinic
01.2015 - 05.2021
- Room patients and take vitals
- Assist doctors with procedures
- Make reminder calls a day before a scheduled appointment
- Check insurance eligibility the day before a scheduled appointment
- Answer phone calls and schedule appointments
Education
Associates of Science -
Central Community College
01.2016
Associates of Arts -
Allen Community College
01.2010
Skills
- Microsoft Office
- Insurance Verification
- Skilled in EMR systems
- Computer knowledge
- Clerical skills
- Can type 80 wpm
Timeline
B&P Customer Specialist 1
Principal Financial Services
02.2023 - Current
Customer Care Representative
Principal Financial
02.2022 - 02.2023
Administrative Assistant
Jones Dental Clinic
05.2021 - 02.2022
Certified Medical Assistant
Central City Medical Clinic
01.2015 - 05.2021
Associates of Science -
Central Community College
Associates of Arts -
Allen Community College