Jaleisa Davis
Mobile,AL
Summary
To bring your organization dedication, trustworthiness, enthusiasm, and great work ethic, combined with a desire to utilize skills obtained through experience in customer service and data entry.
Overview
11
11
years of professional experience
Work History
Branch Operations Associate Manager
Wells Fargo Bank, N.A.
04.2024 - Current
- Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions
- Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions
- Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management
- Support customers and employees in resolving or escalating concerns or complaints
- Collaborate and consult with branch employees, colleagues, and mid-level managers
- Interact directly with customers
- Mentor and guide talent development of direct reports and assist in hiring talent
- Coach, motivate, and develop a diverse team of direct reports to achieve full potential and meet established business objectives
Associate Personal Banker
Wells Fargo Bank
03.2021 - 04.2024
- Deliver exceptional customer service while building relationships by proactive outreach
- Propose appropriate products, services, and digital solutions to help customers succeed financially
- Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications
- Develop understanding of bank products and services to help meet customers' needs
Ophthalmic Technician
Diagnostic and Medical Clinic
12.2019 - 03.2021
- Performed ophthalmic screening and testing for Ophthalmologist
- Circulated for Ophthalmologist during minor procedures and surgeries
- Assisted patients before and after procedures
- Gathered patients' medical history and workup
Assistant Manager
America's Best Contacts & Eyeglasses
02.2018 - 12.2019
- Monitored and achieved profit, sales and performance goals
- Oversaw the eyeglass department to ensure efficiency
- Reviewed remakes and enforced policies to ensure compliance
- Assisted General Manager with forecasting staffing needs and recruiting
Sales Supervisor
LensCrafters
11.2014 - 02.2018
- Managed retail staff, as well as recruited, trained, coached, and counseled employees
- Oversaw retail associates during customer interactions for proficiency
- Reviewed remakes and enforced policies to ensure compliance
Sales Specialist
Dillard's
11.2013 - 12.2014
- Provided a positive customer service experience by building relationships and providing a fun shopping environment through innovative events for customers
- Applied extensive sales experience and expertise of featured products and seasonal specialties
- Exhibited leadership to the sales staff by setting clear expectations on department goals
Education
General College Courses -
Alabama A&M University
07.2011
Skills
- Microsoft Office
- Data Entry
- Presentation
- Persuasive Communication
- Verbal & Written Communication
- Problem Solving
- Organization
- Time Management
Timeline
Branch Operations Associate Manager
Wells Fargo Bank, N.A.
04.2024 - Current
Associate Personal Banker
Wells Fargo Bank
03.2021 - 04.2024
Ophthalmic Technician
Diagnostic and Medical Clinic
12.2019 - 03.2021
Assistant Manager
America's Best Contacts & Eyeglasses
02.2018 - 12.2019
Sales Supervisor
LensCrafters
11.2014 - 02.2018
Sales Specialist
Dillard's
11.2013 - 12.2014
General College Courses -
Alabama A&M University
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