Jalen A Brown
Willingboro,NJ
Overview
9
9
years of professional experience
Work History
Direct Support Professional
Merakey
01.2020 - Current
- Participated actively in the learning experiences, growth, and development of individuals with neurological and mental disorders.
- Provide for the individual care, supervision and safety of people served.
- Acted as a role model and carried out specific responsibilities of an advocate to people served.
- Responded positively to individuals who possessed a variety of behavioral disorders.
- Developed and implemented behavior assessment/treatment plans for people served daily.
Reservation Sales Agent
Amtrak
Philadelphia, Pennsylvania
04.2023 - 09.2024
- Managed customer inquiries regarding train schedules and ticket availability.
- Processed reservations and modifications using Amtrak's booking system.
- Assisted customers with travel planning and itinerary changes efficiently.
- Provided accurate information about Amtrak policies and procedures to customers.
- Collaborated with team members to resolve customer issues promptly.
- Educated customers on available fare options and promotions effectively.
Sales Associate/Cashier
Walgreens
01.2017 - 01.2020
- Gave detailed explanations of services and/or products.
- Collected cash and distributed change as requested.
- Listened to customer's concerns as well as processed voids, returns, rain checks, refunds, and exchanges as needed.
- Kept counters and shelves clean ad well merchandized.
- Took inventory and maintained records.
Education
Major - Business Administration
Rowan College at Burlington County
Mount Laurel, NJ11.2025
Diploma -
WILLINGBORO HIGH SCHOOL
Willingboro, NJ06-2019
Skills
- Interpersonal skills
- Multitasking
- Time management
- Working under pressure
- Analytical skills
- Brainstorming
- Troubleshooting
- Forecasting
- Problem solving
- Verbal communication
- Writing
- Computer literacy
- Microsoft Office applications
- Conflict resolution
- Behavior management
- Project management
- Team collaboration
- Reservation systems
- Communication skills
Timeline
Reservation Sales Agent
Amtrak
04.2023 - 09.2024
Direct Support Professional
Merakey
01.2020 - Current
Sales Associate/Cashier
Walgreens
01.2017 - 01.2020
Major - Business Administration
Rowan College at Burlington County
Diploma -
WILLINGBORO HIGH SCHOOL