Dennis K. Martin
Bronx,New York
Summary
Compassionate Educational, Guidance, and Career Counselor with background in assisting students and professionals in achieving academic and career goals. Skilled in developing personalized counseling strategies that address individual needs, strengths, and challenges. Effective communicator capable of fostering positive relationships with diverse individuals to encourage personal growth and career development. Made impactful contributions by implementing innovative guidance programs that increased peer engagement and success rates.
Overview
23
23
years of professional experience
Work History
Peer Advisor
Tiny Dreamers
Poughkeepsie, New York
07.2015 - Current
- Coordinated referrals to help students obtain campus services.
- Created weekly newsletters highlighting upcoming events, deadlines, job opportunities.
- Identified and addressed individual and group learning barriers.
- Counseled students on the selection of courses, majors, minors, internships, and other educational programs.
- Facilitated workshops and training sessions on rights awareness and self-advocacy for community members.
- Conducted sensitivity and awareness training for professionals and institutions, promoting inclusivity and understanding.
- Empowered clients and families to negotiate with resource providers and make decisions on own behalf.
- Facilitated workshops and seminars on topics such as communication skills, stress management, problem-solving and conflict resolution.
- Assisted clients in selecting appropriate courses of actions and obtaining needed support.
- Provided compassionate listening and support to individuals facing challenging situations.
- Collaborated with other members of the team to ensure that all clients received quality care.
- Maintained accurate records and documented client data in company databases.
- Led support groups and facilitated one-on-one meetings with struggling individuals.
Customer Care Rep.
Global Contact Service
Long Island City, NY
03.2013 - 06.2015
- Coordinated with MTA as needed keeping managers informed on all operational and employee issues
- Respond to customer service and employee issues via telephone as presented not limited to reporting timely incidents and accidents
- Maintained effective employee-customer liaison via telephone resolving issues as presented
- Employed cross-functional expertise in the collaboration with travel planning to achieve sufficient customer service
- Maintained communication with carriers assuring effective time management of trips
Rehab Aide
Therapeutic Tailored Inc.
Brooklyn, NY
01.2010 - 02.2013
- Assist in the overall productive operations
- General Clerical work including but not limited to answering phone, filing, implemented and maintained organizational system to increase company's overall productivity
Dietary Aide
Kingsbridge Rehabilitation Center
Bronx, NY
05.2006 - 11.2008
- Accurately prepared menu orders according to specific dietary needs and/or restrictions
- Conducted kitchen duties as assigned such as preparation of areas for service, sanitation, ware washing, cold food prep, and plating of food
Transit Control
First Transit
Manhattan, NY
02.2002 - 04.2004
- Coordinated with MTA as needed keeping managers informed on all operational and employee issues
- Respond to customer service and employee issues via telephone as presented not limited to reporting timely incidents and accidents
- Maintained effective employee-customer liaison via telephone resolving issues as presented
- Employed cross-functional expertise in the collaboration with travel planning to achieve sufficient customer service
- Maintained communication with carriers assuring effective time management of trips
Education
Undergraduate - Occupational Therapy Assistant
LaGuardia Community College
Long Island City01.2025
High School Equivalency Diploma -
Community outreach and service learning
Bronx04.2000
Skills
- Computer literacy
- PowerPoint
- Excel
- Ability to work as a team member, independently and bring creative and innovative ideas to program
- Ability to work as a team member, independently and bring creative and innovative ideas to program
- Excellent oral and written communication skills
- Excellent oral and written communication skills
Timeline
Peer Advisor
Tiny Dreamers
07.2015 - Current
Customer Care Rep.
Global Contact Service
03.2013 - 06.2015
Rehab Aide
Therapeutic Tailored Inc.
01.2010 - 02.2013
Dietary Aide
Kingsbridge Rehabilitation Center
05.2006 - 11.2008
Transit Control
First Transit
02.2002 - 04.2004
Undergraduate - Occupational Therapy Assistant
LaGuardia Community College
High School Equivalency Diploma -
Community outreach and service learning