Richard M. Picone
Madison,NJ
Summary
Skilled multitasker with a superior work ethic and good teamwork, problem-solving, and organizational skills. Willing to take on any task to help my team. Reliable and dedicated team player with hard working and resourceful approach. Currently accepted an offer as a Peer Advisor at Seton Hall University, and in the process of creating a Commuter Program where our goal is to give commuters at Seton Hall University a home away from home on campus, and an inclusive and fun environment for everyone, not just those who are residents on campus.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Peer Advisor
Seton Hall University
08.2023 - Current
- Sharing resources, opportunities, and activities to support students' learning and development.
- Assisting students in getting acclimated to new environment and responsibilities with consistent coaching and assisting with task prioritization.
- Counseling 25-30 students individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to college life.
- Establishing trusting relationships with students' by maintaining professionalism and honoring privacy.
- Collaborating with students' academic advisor to aid in the students' success both academically and socially at school.
Retail Sales Associate
Pearle Vision
10.2022 - Current
- Greeting customers and helping with product questions, selections, and purchases.
- Answering questions about store policies and addressing customer concerns.
- Balancing and organizing cash register by handling cash, counting change, and storing coupons.
- Developing professional relationships with customers to increase loyalty, retention, and rapport.
- Engaging in friendly conversation with customers to better uncover individual needs.
- Delivering assistance where needed in other areas of the office by taking on some of the responsibilities of the Doctor's receptionist, going above and beyond to support the business
New Student Orientation Leader
Seton Hall University
06.2023 - 08.2023
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
- Addressed variety of visitor questions and concerns, offering additional resources and references for more detailed information.
- Assisted with transition to college life by providing one-on-one support.
- Helped students troubleshoot and resolve issues with registration.
- Sustained collaborative relationships with faculty, staff and administration.
- Collaborated with other Orientation Leaders to provide comprehensive and enjoyable experience.
- Took on the role of "Floater Captain" supporting a group of Orientation leaders with direction of tasks to complete throughout the day
Selling Team Leader
American Eagle Outfitters
01.2022 - 08.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Brand Ambassador
American Eagle Outfitters
07.2020 - 01.2022
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Communicated product information with confidence and educated consumers about company.
Education
Bachelor of Arts - Psychology
Seton Hall University
South Orange, NJ05.2026
High School Diploma -
Morris Knolls High School
Rockaway, NJ06.2022
Skills
- Confidential Records Management
- Maintaining Files
- Engaging with Diverse Customers
- Traffic Calming
- Team Cooperation
- Computer Proficiency and Microsoft Office
- Coaching and Mentoring
- Work Planning and Prioritization
- Monitor Group Safety
- Emotional Support
- Event Planning
- Team Member Collaboration
Volunteering
Human Resources, Family Connections
South Orange, NJ | November 2022 - Current
- Supporting the organization in its mission to go paperless by scanning all employee files into a digital format
- Participating in an employee investigation by looking through past files to find information
Event Staff, The Seeing Eye
Morristown, NJ | August 2018 & August 2019
- Assisted with set up and clean up for an annual organization event called "Family Day" where families of employees and Seeing Eye puppy raisers get to attend to learn more about what The Seeing Eye does, and its importance as an organization.
Certification
- Microsoft Office Specialist: Certified in Word, Powerpoint, and Excel
Timeline
Peer Advisor
Seton Hall University
08.2023 - Current
New Student Orientation Leader
Seton Hall University
06.2023 - 08.2023
Retail Sales Associate
Pearle Vision
10.2022 - Current
Selling Team Leader
American Eagle Outfitters
01.2022 - 08.2022
Brand Ambassador
American Eagle Outfitters
07.2020 - 01.2022
Bachelor of Arts - Psychology
Seton Hall University
High School Diploma -
Morris Knolls High School
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