Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jalen D. Bush

Phenix City,USA

Summary

To secure a challenging and responsible position that will provide limitless possibilities to utilize my technology skills as well as advance my leadership skills.

Overview

6
6
years of professional experience

Work History

Customer Service Center Tech Support(CSC Tech)

Aflac
Columbus, GA
12.2024 - Current
  • Facilitated policyholder access to myaflac portal through account registration and login support.
  • Provided troubleshooting steps for account access difficulties to enhance user experience.
  • Collaborated with technical support to resolve complex profile issues efficiently.
  • Submitted tickets for issues related to mylogin registration, claim submissions, duplicate profiles, and Aflac ‘Oh Quack’ errors.

Aflac Account Takeover (ATO)

  • Assist policyholders with account takeover incidents regarding legal blocks.
  • Reset accounts or reset passwords to remove the legal block on the account.
  • Assisted with customer requests and answered questions to improve satisfaction.

Special Investigation Unit (SIU)

  • Assist policyholders with legal blocks on their accounts by the SIU.
  • Advise on how to file claims while on a legal block.

California Consumer Privacy Act (CCPA)

  • Assists policyholders in opting out of the sale of their personal information.
  • Direct consumer rights requests under the CCPA, including access, deletion, and opt-out requests.
  • Communicate with the Cyber Prevention and SIU teams.

Customer Care Specialist-Onsite

Aflac
Columbus, Ga
06.2024 - Current
  • Under general supervision, receives inbound calls regarding Aflac products and services.
  • Provides thorough and accurate responses to policyholders regarding policy and/or claim issues for Aflac products and services.
  • Process transactions to include, but not limited to, customer name changes, transfers, and cancellations.

Aflac Dental and Vision Eligibility (ADV)

  • Verify eligibility and benefits for dental care with providers.
  • Provide accurate information on dental plans, including annual max, deductibles, coinsurance, and ADA code frequencies.
  • Email or fax a summary of benefits and a schedule of covered procedures to the provider.

Assistant Manager

Hibbett Sports
Columbus, Ga
01.2021 - 06.2024
  • Assisting and consulting with the store manager regarding daily operations and administrative duties regarding store sales.
  • Assisting the store manager with recruiting, training, and evaluation of employees.
  • Knowledgeable about inventory, sales statistics, and expenses to ensure profitability in all departments.
  • Supervision and management of employees while carrying out responsibilities in the absence of the store manager.
  • Responsible for overall store responsibilities, including but not limited to selling, restocking, ordering merchandise, and scheduling.

Sales Associate

Hibbett Sports
Columbus, GA
07.2019 - 01.2021
  • Assisted the store management team with providing customer service and sales.
  • Demonstrated knowledge in various product and department areas.
  • Promote sales and/or promotions within the store.

Education

Associate of Applied Science - Computer Information Systems

Chattahoochee Valley Community College
Phenix City, AL
05-2024

High School Diploma - Tech Prep Endorsement

Central High School
Phenix City, AL
05-2018

Skills

  • Customer service
  • Professionalism
  • Problem identification
  • Solution development
  • Computer navigation
  • Information tracking
  • Information gathering
  • Information research
  • Team collaboration
  • Problem solving
  • Microsoft Word
  • Teamwork and collaboration
  • Technical support
  • Account troubleshooting

References

  • Darron Edwards, Assistant Head Coach-Football, Haralson County High School, Tallapoosa, GA, 30176, (770) 841-3600, darron.edwards@haralson.k12.ga.us
  • Yolanda Pearson-Passmore, Forensic Service Tech- Lead, West Central Georgia Regional Hospital, Columbus, GA, 31907, (706) 888-1207, Yolanda.Pearson@dbhdd.ga.gov
  • Paula Robinson, Social Service Caseworker, Calhoun County Department of Human Resources, Anniston, AL, 36202, (256) 343-6412
  • Vanessa Thompson, Program Assistant, West Central Georgia Regional Hospital, Columbus, GA, 31907, (706) 536-7742, Vanessa.Thompson@dbhdd.ga.gov
  • Zheadric Watters, Correctional Officer/Counselor, Federal Bureau of Prisons/FCI, Talladega, AL, 35160, (256) 315-4283, zwatters@gmail.com

Timeline

Customer Service Center Tech Support(CSC Tech)

Aflac
12.2024 - Current

Customer Care Specialist-Onsite

Aflac
06.2024 - Current

Assistant Manager

Hibbett Sports
01.2021 - 06.2024

Sales Associate

Hibbett Sports
07.2019 - 01.2021

Associate of Applied Science - Computer Information Systems

Chattahoochee Valley Community College

High School Diploma - Tech Prep Endorsement

Central High School
Jalen D. Bush