Jalen D. Bush

• Facilitated policyholder access to myaflac portal through account registration and login support.
• Provided troubleshooting steps for account access difficulties to enhance user experience.
• Collaborated with technical support to resolve complex profile issues efficiently.
• Submitted tickets for issues related to mylogin registration, claim submissions, duplicate profiles, and Aflac ‘Oh Quack’ errors.

Aflac Account Takeover (ATO)

• Assist policyholders with account takeover incidents regarding legal blocks.
• Reset accounts or reset passwords to remove the legal block on the account.
• Assisted with customer requests and answered questions to improve satisfaction.

Special Investigation Unit (SIU)

• Assist policyholders with legal blocks on their accounts by the SIU.
• Advise on how to file claims while on a legal block.

California Consumer Privacy Act (CCPA)

• Assists policyholders in opting out of the sale of their personal information.
• Direct consumer rights requests under the CCPA, including access, deletion, and opt-out requests.
• Communicate with the Cyber Prevention and SIU teams.

• Under general supervision, receives inbound calls regarding Aflac products and services.
• Provides thorough and accurate responses to policyholders regarding policy and/or claim issues for Aflac products and services.
• Process transactions to include, but not limited to, customer name changes, transfers, and cancellations.

Aflac Dental and Vision Eligibility (ADV)

• Verify eligibility and benefits for dental care with providers.
• Provide accurate information on dental plans, including annual max, deductibles, coinsurance, and ADA code frequencies.
• Email or fax a summary of benefits and a schedule of covered procedures to the provider.

• Assisting and consulting with the store manager regarding daily operations and administrative duties regarding store sales.
• Assisting the store manager with recruiting, training, and evaluation of employees.
• Knowledgeable about inventory, sales statistics, and expenses to ensure profitability in all departments.
• Supervision and management of employees while carrying out responsibilities in the absence of the store manager.
• Responsible for overall store responsibilities, including but not limited to selling, restocking, ordering merchandise, and scheduling.

• Assisted the store management team with providing customer service and sales.
• Demonstrated knowledge in various product and department areas.
• Promote sales and/or promotions within the store.