Jalen Ford
Jacksonville,FL
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Dick Sporting Goods
02.2025 - Current
- Provided exceptional customer service to enhance shopping experiences and foster customer loyalty.
- Educated customers on product benefits, ensuring informed purchasing decisions and satisfaction.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Natural Life CBD Kratom Kava
06.2024 - 12.2024
Sales Counselor
LA Fitness
03.2024 - 08.2024
- Create and advertise memberships
- Business Marketing
- Cold Calling
Delivery Driver
Domino's
07.2021 - 10.2023
Sales Representative
T-Mobile
01.2022 - 06.2022
Cashier/customer Service Rep
Skate Station Funworks
03.2018 - 06.2020
- Company Overview: SKATE STATION OF ORANGE PARK
- -Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
- -Took, gave change and verified cash and credit payments daily, consistently maintain accuracy and efficiency
- -Maintained clean and neat equipment, restrooms and other store areas with proactive attention to requirements.
- -Trained as Floor Guard and provided backup coverage to provide customers with optimal support.
- -Cook and assembled food items.
- -Prepare beverage and filled food orders for customers.
- -Assisted customers with locating and choosing merchandise.
- -Unloaded arriving product, stock and moved to store display areas.
Education
High School Diploma -
OAKLEAF HIGH SCHOOL
Orange Park, FL06.2020
Bachelor of Science - undefined
University of North Florida
Jacksonville, FL06.2025
Associate of Arts -
ST JOHNS RIVER STATE COLLEGE
Orange Park, FL05.2022
Skills
- Hospitality
- Customer service
- Food Service
- Sales
- Organizational skills
- Computer proficient
- Communication skills
- Cash register
- Phone etiquette
- Customer Service
- Account management
- Stocking and replenishing
- Delivery Driver Experience
- Cashiering
- POS
- Computer skills
- Crew Member
- Driving
- Retail sales
- Cash Handling
- Interpersonal communication
- Cash handling
Certification
- Driver's License
- Assessments
- Sales skills — Proficient
- March 2024
- Influencing and negotiating with customers
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Sales Associate
Dick Sporting Goods
02.2025 - Current
Sales Associate
Natural Life CBD Kratom Kava
06.2024 - 12.2024
Sales Counselor
LA Fitness
03.2024 - 08.2024
Sales Representative
T-Mobile
01.2022 - 06.2022
Delivery Driver
Domino's
07.2021 - 10.2023
Cashier/customer Service Rep
Skate Station Funworks
03.2018 - 06.2020
Bachelor of Science - undefined
University of North Florida
High School Diploma -
OAKLEAF HIGH SCHOOL
Associate of Arts -
ST JOHNS RIVER STATE COLLEGE
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