JALEN GIVAN
Long Beach,CA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2
2
years of professional experience
Work History
Retail Store Teammate
Intuit Dome
Inglewood, California
01.2026 - Current
- Identified needs of customers promptly and efficiently.
- Delivered attentive service to customers during in-person and phone interactions, ensuring a positive experience.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with diverse coworkers to achieve team goals and resolve product and service-related issues.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Supported and guided colleagues to foster a collaborative and effective work environment.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Loan Processing Assistant
New American Funding
Tustin, CA
10.2025 - 12.2025
- Reviewed and organized borrower financial documents including income verification, tax records, and disclosures
- Assisted processors in ensuring loan files met compliance and regulatory guidelines
- Communicated with internal departments to resolve documentation discrepancies
- Tracked loan progress and met structured deadlines in a fast-paced environment
- Maintained strict confidentiality of sensitive financial and personal information
Produce Clerk / Cashier
Stater Bros. Markets
Ontario, CA
10.2024 - 10.2025
- Processed high-volume cash, debit, and credit transactions with accuracy
- Balanced cash drawers and maintained accountability for register totals
- Provided professional customer service while resolving questions and concerns
- Followed company procedures related to cash control and inventory management
- Supported daily operational efficiency in a fast-paced retail setting
Sales Associate
Champs Sports
Rancho Cucamonga, CA
10.2023 - 10.2024
- Delivered personalized customer service in a high-traffic retail environment
- Processed transactions using POS systems while maintaining cash accuracy
- Assisted customers with product recommendations and issue resolution
- Met daily performance goals through effective communication and service
- Maintained organized sales floor and inventory systems
Education
Associate of Science - Business Administration
Mt. San Antonio College
Walnut, CA06.2025
High School Diploma -
Rancho Cucamonga High School
Rancho Cucamonga, CA05.2023
Bachelor of Science - Business Administration - Marketing
California State University, Dominguez Hills
Carson, CASkills
- Transaction accuracy
- Document review
- Data protection
- Customer service
- Compliance adherence
- Attention to Detail
- Team Collaboration
- Microsoft Office & Google Workspace
- Verbal and written communication
- Customer service
- Time management
- Problem resolution
Timeline
Retail Store Teammate
Intuit Dome
01.2026 - Current
Loan Processing Assistant
New American Funding
10.2025 - 12.2025
Produce Clerk / Cashier
Stater Bros. Markets
10.2024 - 10.2025
Sales Associate
Champs Sports
10.2023 - 10.2024
Associate of Science - Business Administration
Mt. San Antonio College
High School Diploma -
Rancho Cucamonga High School
Bachelor of Science - Business Administration - Marketing
California State University, Dominguez Hills