Jalen Hale
Fairmont,WV
Summary
Experienced sales and customer support professional with strengths in relationship building, upselling, and resolving customer issues. Known for improving satisfaction, supporting daily operations, and driving sales in fast-paced retail and service environments.
Overview
12
12
years of professional experience
Work History
Sales Associate/Commercial Sales Representative
White Hall Spirits
Fairmont, West Virginia
01.2023 - 08.2026
- Cultivated relationships with existing clients to enhance satisfaction and identify upsell opportunities.
- Developed sales presentations and proposals tailored to specific customer needs.
- Assisted guests in selecting spirits and provided tailored product recommendations at White Hall Spirits.
- Answered customer questions about brands, flavors, and pairings.
- Organized backroom inventory and rotated stock to maintain product freshness.
- Supported opening and closing procedures for daily store operations.
Manager, Sales and Customer Support
Next Level Fitness
Fairmont, West Virginia
01.2023 - 08.2026
- Managed fitness member sales and customer support operations for Next Level Fitness.
- Resolved billing issues and customer complaints with clear, professional communication.
- Responded to member inquiries about training packages and facility services.
- Implemented processes for tracking customer queries, complaints, issues and resolutions.
- Analyzed customer feedback data to identify areas of improvement in customer support services.
Butcher
Elite Meat
Clinton, New Jersey
03.2014 - 11.2022
- Cut beef, pork, and poultry for Elite Meat retail cases
- Wrapped, labeled, and stocked fresh cuts in refrigerated display cases
- Assisted customers with special cuts and meat selection requests
- Monitored inventory levels and rotated product for freshness
- Ordered supplies from vendors to meet customer demand.
- Cleaned knives, saws, grinders, and prep surfaces after production
Education
Some College (No Degree) - Liberal Arts And Sciences
Raritan Valley Community College
Somerville, NJSkills
- Retail sales
- Customer relationship management
- Customer service
- Upselling techniques
- Sales forecasting
- Inventory control
- Stock rotation
- Operations management
- Store opening and closing
- Policy and procedure adherence
- Relationship building
Timeline
Sales Associate/Commercial Sales Representative
White Hall Spirits
01.2023 - 08.2026
Manager, Sales and Customer Support
Next Level Fitness
01.2023 - 08.2026
Butcher
Elite Meat
03.2014 - 11.2022
Some College (No Degree) - Liberal Arts And Sciences
Raritan Valley Community College