Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jalen Haom1

Saint Paul,MN

Summary

Dynamic Shift Supervisor at Walgreens with a proven track record in staff management and customer satisfaction. Expert in operations management and inventory control, successfully training employees to enhance service quality. Committed to maintaining safety standards and fostering a productive work environment, ensuring smooth daily operations and high customer retention.

Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority.

Overview

9
9
years of professional experience

Work History

Shift Supervisor

Walgreens
10.2019 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Cashier

Cub Foods
05.2016 - 07.2018
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.

Crew Member Cook

Papa Murphy's
09.2016 - 11.2017
  • Prepared food items according to recipe to drive quality and consistency.
  • Kept kitchen up to code for health and safety inspections.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
  • Understood cooking techniques and fundamentals to maximize safe food handling.

Education

High School Diploma -

Roseville Area High School
Roseville, MN

Skills

  • Shift reporting
  • Customer-oriented
  • Staff management
  • Safety awareness
  • Operations management
  • Production management
  • Inventory control and record keeping
  • Employee training
  • Inventory management
  • Policy enforcement
  • Staff development
  • Cash handling
  • Inventory control
  • Training and mentoring

Timeline

Shift Supervisor

Walgreens
10.2019 - Current

Crew Member Cook

Papa Murphy's
09.2016 - 11.2017

Cashier

Cub Foods
05.2016 - 07.2018

High School Diploma -

Roseville Area High School

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