Summary
Overview
Work History
Education
Skills
Timeline
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Jalen Kalke

Jalen Kalke

Oskaloosa,IA

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operations and team leader.

Overview

8
8
years of professional experience

Work History

Owner

J.K. Services #1, LLC
11.2023 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Co-Owner

Investo Partners
06.2023 - Current
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
  • Expedited decision-making processes by providing detailed reports on property valuations and market trends.

Farm Hand

Kalke Farms
05.2016 - Current
  • Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
  • Loaded and unloaded farm supplies and materials and stored in correct barn location.
  • Maintained and repaired fences, buildings and other farm structures as part of groundskeeping duties.
  • Operated farm equipment such as tractors and trucks with extreme care and precision.

Bank Teller

Community First Credit Union
03.2023 - 04.2024
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.

Cashier Team Lead

Casey's
03.2022 - 02.2023
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.

Sales Representative

Armor Construction
05.2020 - 08.2020
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.

Education

Associate of Arts - Business Administration And Management

Indian Hills Community College
Ottumwa, IA
08.2024

High School Diploma -

Oskaloosa High School
Oskaloosa, IA
05.2024

Skills

  • Customer Relations
  • Sales expertise
  • Professionalism and Courtesy
  • Sales and Cross-Selling
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Microsoft office
  • Multi-tasking and quick learner
  • Marketing
  • Detail Driven
  • Time Management

Timeline

Owner

J.K. Services #1, LLC
11.2023 - Current

Co-Owner

Investo Partners
06.2023 - Current

Bank Teller

Community First Credit Union
03.2023 - 04.2024

Cashier Team Lead

Casey's
03.2022 - 02.2023

Sales Representative

Armor Construction
05.2020 - 08.2020

Farm Hand

Kalke Farms
05.2016 - Current

Associate of Arts - Business Administration And Management

Indian Hills Community College

High School Diploma -

Oskaloosa High School

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Jalen Kalke