Summary
Overview
Work History
Education
Skills
Timeline
Generic

JALEN KNIGHT

GREENVILLE

Summary

Motivated and versatile individual with a strong foundation in customer service, teamwork, adaptability, sales, refereeing, and reliability seeking to leverage my adaptability and eagerness to learn in any position. Committed to applying my skills and enthusiasm to support the team and grow within a dynamic organization.

Overview

9
9
years of professional experience

Work History

Paraprofessional

Paradigm inc
01.2021 - Current

Referee

Greenville Parks and Recs
01.2016 - Current
  • Manage game dynamics, ensuring fair play and resolving conflicts efficiently
  • Collaborate with referees and coaches to swiftly address on-field issues
  • Conduct thorough pre-game inspections and detailed post-game reports for performance improvement
  • Foster teamwork among officials and coaches, facilitating open communication to address on-field issues promptly and effectively

Technical Support

Customer Service Rep
01.2022 - 02.2024
  • Resolved complex issues, boosting client satisfaction and support efficiency
  • Enhanced remote team collaboration, improving support processes
  • Expanded knowledge base, empowering team with improved resources
  • Pioneered cutting-edge solutions for complex customer issues, driving substantial improvements in service quality and operational efficiency at Verizon
  • Spearheaded process optimization initiatives, resulting in significant time savings and enhanced customer satisfaction metrics for Verizon's support team

Cashier

Dollar general
01.2018 - 01.2021
  • Greeted customers and answered any questions they had about the store's products and services
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
  • Stocked shelves with merchandise when needed
  • Keep track of items that need to be restocked, and alert management when inventory is low or products are missing

Education

BACHELOR DEGREE - SPORT STUDIES

East Carolina University
Greenville, NC
05.2025

HIGH SCHOOL DIPLOMA -

Ayden-Grifton
Ayden, NC
06.2018

Skills

  • Customer service
  • Teamwork
  • Adaptability
  • Sales
  • Refereeing
  • Reliability
  • Communication
  • Organization
  • Attention to detail
  • Coachability

Timeline

Technical Support

Customer Service Rep
01.2022 - 02.2024

Paraprofessional

Paradigm inc
01.2021 - Current

Cashier

Dollar general
01.2018 - 01.2021

Referee

Greenville Parks and Recs
01.2016 - Current

HIGH SCHOOL DIPLOMA -

Ayden-Grifton

BACHELOR DEGREE - SPORT STUDIES

East Carolina University

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