Jalen Lucero
Maricopa,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Certified Operator
District Photo
04.2024 - 01.2025
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Set up and operated printing press machines.
- Demonstrated strong problem-solving abilities, quickly identifying and resolving issues that arose during production runs.
- Streamlined production processes for faster turnaround times by implementing new workflow strategies.
- Reviewed completed orders for quality and accuracy.
- Inspected machines and performed repairs.
- Proofed all job orders, securing client approval prior to production.
Team Lead
Crocs
08.2022 - 12.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Customer Service Representative
GEICO
01.2021 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Examined claims forms and other records to determine insurance coverage.
Telemarketer
Allstate Corp
08.2019 - 12.2020
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded and updated customer information in online systems.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Built relationships with customers using strong persuasion and active listening skills.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Conducted database research to identify potential leads and determine contact information.
Zone Leader
ABM Industries
03.2018 - 06.2019
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
Sales Lead Manager
Earthbound Trading
07.2017 - 02.2018
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Produced 30 reports per week to analyze performance against team goals.
- Effectively presented information to customers and responded to questions.
- Attended weekly meetings to discuss and optimize strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Evaluated performance against goals and implemented appropriate development plans.
Education
Associate of Arts - Social Sciences
Georgia State University
Atlanta, GA06.2018
Skills
- Call Management
- Consultative Sales
- Data Entry
- Strategic Marketing
- Call Documentation
- Customer Service
- Attention to Detail
- Negotiation and Persuasion
- Customer Database Maintenance
- Documentation and Reporting
- Adaptability and Dependability
- Customer Engagement
- Account Management
- Verbal and Written Communication
- Business Development
Timeline
Certified Operator
District Photo
04.2024 - 01.2025
Team Lead
Crocs
08.2022 - 12.2024
Customer Service Representative
GEICO
01.2021 - 11.2023
Telemarketer
Allstate Corp
08.2019 - 12.2020
Zone Leader
ABM Industries
03.2018 - 06.2019
Sales Lead Manager
Earthbound Trading
07.2017 - 02.2018
Associate of Arts - Social Sciences
Georgia State University
Similar Profiles
Elbony SwiftElbony Swift
General Laborer at District PhotoGeneral Laborer at District Photo
Eric NgadeuEric Ngadeu
Production Worker at District PhotoProduction Worker at District Photo
RICKY JERALD GONSALVESRICKY JERALD GONSALVES
Machine Operator at District PhotoMachine Operator at District Photo