Jalen Mckinney
Pinson,Alabama
Summary
A focused order fulfillment associate excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve daily fulfillment goals. Possesses working knowledge of ordering and packing systems. Service-focused individual and friendly team player with talent for building productive working relationships. Very well-versed in shipping, receiving,and tracking procedures. Skilled in operating forklifts, pallet jacks, and scanners. A well-balanced, hard worker is willing to give his all each and every day and does not fall when under pressure. Also knows when to take the lead on difficult tasks. Has skills in the management role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bookkeeping Assistant
Home Depot
10.2022 - Current
- Maintained account accuracy by reviewing and reconciling checks monthly.
- I reconciled accounts, managed audits, and updated financial records with remarkable accuracy.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Presented audit findings to the accounting manager after reviewing results and paperwork.
- Implemented orderly, organized filing systems for easy record retrieval.
- Recorded deposits, reconciled monthly bank accounts, and tracked expenses.
Order Fulfillment Associate
Home Depot
06.2021 - Current
- Stock warehouse efficiently by comparing item numbers with storage locations.
- Managed the return process efficiently, inspecting returned items for damages and restocking them accordingly in a timely manner.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Transported merchandise to the sales floor and replenished out-of-stock and low-stock items.
- Selected and filled orders from stock to fulfill customer requirements.
Customer Service Representative
Publix
02.2019 - 04.2021
- Resolved associate, tool, and service delivery issues revealed by statistical reports.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Trained over 25–30 associates during a span of two years.
Assistant Manager
Lids Hat World
05.2020 - 01.2021
- Mentored team members to enhance professional development and accountability in the workplace.
- Developed a loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding new employees to maintain adequate staffing levels.
Education
No Degree - Finance
University of North Alabama
Florence, AL05.2025
Skills
- Great Customer Service
- Issue and Complaint Resolution
- Attention to Detail
- Critical Thinking
- Adaptability
- Order Fulfillment
- Training and Development
- Sales Strategies
- Time Management
- Organization and Categorization
Certification
- Licensed Order Fulfillment Associate (OFA) 2021-2024
Certification in Forklift
Handle every product with care and to the best of my ability. Watch out for pedestrians, and make sure I have a spotter to guide me in the direction of where we are getting the products from. I make sure you do not put anybody in harm's way while I am operating the machine at all times.
Timeline
Bookkeeping Assistant
Home Depot
10.2022 - Current
Order Fulfillment Associate
Home Depot
06.2021 - Current
Assistant Manager
Lids Hat World
05.2020 - 01.2021
Customer Service Representative
Publix
02.2019 - 04.2021
No Degree - Finance
University of North Alabama