Nikki Liu
Denver,CO
Summary
I am a dynamic and results-driven professional with extensive experience in customer service. Proven ability in cash handling and order accuracy, consistently enhancing customer satisfaction. Skilled in resolving queries efficiently, I thrive in fast-paced environments while maintaining a keen focus on delivering exceptional dining experiences.
Overview
3
3
years of professional experience
Work History
Bookkeeping Assistant
Xianqin Zeng
Lakewood, CO
08.2025 - Current
- Managed daily bookkeeping tasks utilizing accounting software systems.
- Supported monthly reconciliations of bank statements and accounts payable.
- Recorded journal entries into accounting software to maintain accurate financial records.
- Monitored accounts to ensure timely payments and avoid discrepancies.
- Processed employee expense reimbursements in accordance with company policies.
Restaurant Waiter
Angela Chen
Centennial, CO
01.2024 - Current
- Understood target customer needs, and recommended suitable dishes for meal reservations.
- Arranged tables, prepared tableware, and ensured hygiene for an enhanced dining experience.
- Delivered personalized customer service through ordering, customization, and checkout processes.
- Maintained detailed customer files, documenting dining preferences and inquiries.
- Managed inventory through weekly item statistics and return exchanges.
Cashier
Mike Sandoval
Wheat Ridge, CO
11.2022 - 11.2024
- Received payment from customers and made change as needed.
- Maintained work area and kept cash drawer organized.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Greeted patrons, speaking clearly to take orders and give details about food items.
Education
High School Diploma -
Wheat Ridge High School
Denver, CO05-2023
GED -
Metropolitan State University of Denver
Denver, COSkills
- Customer service
- Cash handling
- Order accuracy
- Time management
- Dining customer service
- Customer Queries Resolution
Languages
Chinese (Mandarin)
Professional
Timeline
Bookkeeping Assistant
Xianqin Zeng
08.2025 - Current
Restaurant Waiter
Angela Chen
01.2024 - Current
Cashier
Mike Sandoval
11.2022 - 11.2024
High School Diploma -
Wheat Ridge High School
GED -
Metropolitan State University of Denver