Tina Holt
Imperial Pools by Nova
Branford,CT
26
years of professional experience
Managed customer communications for consumer affairs, responding to product questions, concerns, and feedback across email, phone, and social media.,Drove brand loyalty by balancing diverse customer needs with consistent, high-quality service.,Supported account receivables and payables processes for customer accounts with accurate, professional follow-through.,Represented brand with customer-focused support that reinforced satisfaction and trust.
Work History
Bookkeeping Assistant
2 Months- Processed accounts payable and receivable transactions with strong attention to bookkeeping accuracy.
- Reconciled bank statements, credit card activity, and general ledger accounts to identify and resolve discrepancies.
- Kept invoicing records and payment schedules organized to support timely billing workflows.
- Organized financial files, vendor documents, and supporting records for audit-ready compliance.
- Streamlined routine bookkeeping tasks to improve office efficiency and reduce processing errors.
- Managed office supply inventory and placed replenishment orders as needed.
- Supported timely invoicing for clients to promote prompt payments and steady cash flow.
- Maintained strict confidentiality with sensitive financial information and upheld ethical standards in professional interactions.
- Updated financial records using various software programs to keep accounts current and accurate.
- Delivered strong customer service when handling client questions about billing issues and account balances.
- Verified and recorded invoices while resolving discrepancies with vendors.
- Assisted with creation of new closing contract and updated signage listing all services provided.
Paraprofessional
3 Years 3 Months- Supported classroom lessons by reinforcing key concepts and guiding students through assigned activities.
- Observed student behavior and redirected focus to sustain positive, productive learning environment.
- Worked with teachers on small-group instruction, individualized support, and classroom management tasks.
- Prepared instructional materials and organized supplies for daily academic activities.
- Strengthened classroom management by assisting with behavioral interventions and tracking student progress.
- Built positive learning environment by developing strong rapport with students, parents, and faculty members.
- Provided one-on-one and small-group support across multiple subjects to improve student understanding.
- Delivered personalized academic, behavioral, and emotional support to help students achieve positive outcomes.
Member Service Counselor
21 Years 8 Months- Recommended products and services to members and educated customers about relevant offerings.
- Utilized organization's computer system to look up and record information concerning member accounts.
- Responded to concerns or complaints of members by taking prompt action, investigating and resolving wide range of issues.
- Used POS system to scan customer purchases, calculate prices, and process transactions.
- Provided accurate information to help customers quickly navigate store and acquire items for purchase.
- Monitored customers for signs of fraud and theft to prevent store losses.
- Welcomed guests and offered quick assistance to handle diverse needs.
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions.
- Promoted credit and loyalty programs during customer interactions.
- Engaged customers and built connections to drive long-term sales.
- Continuously met or exceeded daily service quality and performance scores.
- Maintained good working relationship with co-workers and management.
- Volunteered for and tackled new assignments and tasks to ease staff member burden.
- Always among top associates with credit card applications
- Arranged insurance to cover clients' medical needs in case of international emergencies.
- Used proper industry terminology, codes, and procedures to give clients optimal service.
- Educated customers about the local area to help them have enjoyable trips.
Education
Bachelor of Science - Business
Minor in psychology.
Skills
Helped process product sales.
Supported member account updates and maintenance.
Provided customer support through service calls and inquiries.
Closed sales opportunities through clear communication.
Suggested related products during customer conversations.
Offered service upgrades based on customer needs.
Built strong product knowledge to assist customers.
Answered inbound calls promptly and professionally.
Processed sales transactions accurately.
Promoted products to increase customer interest.
Managed multiple tasks in fast-paced settings.
Handled accounts receivable and accounts payable tasks.
Timeline
Bookkeeping Assistant
Imperial Pools by Nova
06.2026 - 08.2026Read More
Paraprofessional
Branford Public Schools
01.2023 - 04.2026Read More
Member Service Counselor
AAA Northeast
05.2000 - 01.2022Read More
College of New Rochelle
Bachelor of Science from Business
Read More