Jalen Patterson
West Henrietta,NY
Summary
A proven leader and effective problem-solver, adept at enhancing customer engagement and resolving issues swiftly, as demonstrated at Monroe Community College. Skilled in organizing and promoting merchandise, with a knack for writing and listening, ensuring top-notch service and operational efficiency. Achieved significant cost reductions and increased student satisfaction through meticulous planning and execution.
Overview
4
4
years of professional experience
Work History
Federal Work Study
Monroe Community College
01.2023 - Current
- Served as a liaison between students and faculty members to facilitate prompt resolution of concerns or issues that arose during the semester.
- Provided exceptional customer service to students, faculty, and staff by addressing inquiries promptly and accurately.
- Assisted in the planning and execution of campus events, resulting in increased student engagement and satisfaction.
- Managed office inventory, reducing costs through consistent monitoring and effective communication with suppliers.
Sales Associate
Sonic
05.2021 - 05.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Science - Biochemistry
Monroe Community College
Rochester, NY01-2026
Skills
- Leadership qualities
- Problem-solving skills
- Writing and editing
- Listening skills
Timeline
Federal Work Study
Monroe Community College
01.2023 - Current
Sales Associate
Sonic
05.2021 - 05.2021
Bachelor of Science - Biochemistry
Monroe Community College
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