Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst

Jalen-Paul Curl

Summary

Dynamic IT Analyst committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Business Analyst

Verizon Wireless
01.2019 - 04.2023
  • Participated with DevOps team using Agile Scrum methodologies for pilot projects in ERP, CRM, and CMS
  • Established relationships with clients to maintain B2B IT infrastructure needs for sales, incidents, implementation, and technical delivery
  • Provided consultation to clients on technical problems to help identify solutions for their business needs
  • Assisted external partners, senior leadership, and cross-functional teams through SalesForce
  • Ensured process-related deliverables to clients were complete, consistent, high quality, timely and delivered in fast-paced environment


Sr Claims Adjuster

Allstate
12.2016 - 01.2019
  • Alternate team lead for meetings requiring new processes, updated policies, and claim examination
  • Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
  • Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs.
  • Established relationships with clients and insurance companies to foster timely claims resolution.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.

Sales Supervisor

JC Penny
12.2012 - 12.2015
  • Identified underperforming metrics and generated strategic solutions that leveraged existing tools, programs and resources
  • Created and maintained associate work schedules and payroll processing
  • Enhanced associate engagement by building a high performance environment that inspired and encouraged
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Education

Bachelor of Science - Health Sciences

Stephen F Austin State University
Nacogdoches, TX
12.2015

Skills

  • Consulting
  • Data and Analytics
  • Agile Best Practices
  • ServiceNow
  • SalesForce
  • Jira

Certification

  • Certified System Administrator, ServiceNow -2023
  • Certified Scrum Master, Agile; Scrum Alliance - 2023

Timeline

Business Analyst

Verizon Wireless
01.2019 - 04.2023

Sr Claims Adjuster

Allstate
12.2016 - 01.2019

Sales Supervisor

JC Penny
12.2012 - 12.2015

Bachelor of Science - Health Sciences

Stephen F Austin State University

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Jalen-Paul Curl