Jalen Proctor
Waldorf,MD
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. A professional that strives in customer service with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Koniag Government Services
10.2023 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Deputy Clerk
City Of Alexandria Circuit Court
07.2022 - 10.2023
- Tracked internal legal documents and verified submittal to Clerk's office for signature and execution to comply with predetermined guidelines.
- Attended relevant board and committee meetings and work sessions and prepared minutes of assemblies to maintain transparency of office.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
Sales Representative
Cellular Sales Verizon
01.2021 - 06.2022
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Collaborated with cross-functional teams to identify and address customer needs.
- Negotiated contracts with clients and developed relationships with key personnel.
- Utilized CRM software to manage customer accounts and track performance metrics.
Server / Bartender
Public House National Harbor
01.2018 - 01.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Outback Steakhouse
01.2016 - 01.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server
Outback Steakhouse
04.2014 - 01.2016
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Bachelor of Science - Business Administration
Bowie State University
06.2021
Associate of Arts - Business Administration
College of Southern Maryland
6.2018
Skills
- Written/Oral Communication
- Customer Service
- Research Skills
- Strong Analytical Skills
- Problem-Solving Skills
- Multi-tasking / Organizational Skills
- Relationship Building
- Conflict Resolutions
- Microsoft Office Programs
- Attention to Detail
- Customer Relations
- Recordkeeping
- Excellent Interpersonal Skills
- Database Management
- Administrative Support
Timeline
Administrative Assistant
Koniag Government Services
10.2023 - Current
Deputy Clerk
City Of Alexandria Circuit Court
07.2022 - 10.2023
Sales Representative
Cellular Sales Verizon
01.2021 - 06.2022
Server / Bartender
Public House National Harbor
01.2018 - 01.2021
Server
Outback Steakhouse
01.2016 - 01.2018
Server
Outback Steakhouse
04.2014 - 01.2016
Bachelor of Science - Business Administration
Bowie State University
Associate of Arts - Business Administration
College of Southern Maryland
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