Jalen Pugh
Auburn,AL
Summary
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
Medical Center Plus
Auburn, AL
08.2024 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Collected and documented patient medical histories accurately.
- Administered medications and injections as directed by physicians.
- Maintained cleanliness and organization of examination rooms consistently.
- Educated patients on treatment plans and preventive care practices.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Documented notes during patient visits.
- Collected samples from patients for laboratory testing purposes.
- Organized charts, documents and supplies to maintain team productivity.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Supervisor
CVS Pharmacy
Auburn, Alabama
08.2023 - 08.2024
- Supervised daily operations ensuring compliance with CVS Pharmacy policies.
- Managed team schedules to maintain adequate staffing levels throughout shifts.
- Trained new employees on customer service standards and operational procedures.
- Coordinated inventory management to reduce stock shortages and ensure availability.
- Assisted customers with inquiries, providing product recommendations and solutions.
- Implemented safety protocols to maintain a secure work environment for staff and customers.
- Evaluated employee performance, providing feedback for development and improvement.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Medical Scribe
Robin Healthcare
California, Berkeley
02.2022 - 10.2022
- Assisted healthcare providers with accurate electronic health record management.
- Reviewed and organized medical records for comprehensive patient care support.
- Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
- Prepared charts for upcoming appointments by retrieving relevant medical history from previous visits.
- Demonstrated knowledge of terminology for multiple medical specialties, consistently seeking ongoing training to expand and maintain knowledge base.
- Obtained accurate medical histories from patients and documented them into the EMR system.
- Assisted physicians in patient care by transcribing and entering orders into the Electronic Medical Record system.
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
- Demonstrated proficiency in use of software programs utilized within healthcare setting.
- Captured and transcribed medical record documentation with electronic medical record applications.
- Determined correct ICD-10 and CPT codes for use in medical record.
- Utilized various EMR systems with proficiency, adapting to new technologies as required.
CNA Assisting
Convalescent Home
Grandbay, AL
03.2020 - 08.2020
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and safety in resident rooms and common areas.
- Communicated effectively with residents to ensure comfort and well-being.
- Assisted residents with daily living activities and personal care tasks.
Nursing Intern
Mobile Infirmary
Mobile, AL
04.2018 - 08.2018
- Assists with Activities of Daily Living (ADL) by serving meals and feeding patients as needed; helping patients ambulate; and turning, positioning, and transferring patient
- Documenting and shadowing Emergency room R.N’s.
- Assisted nurses in daily patient care and routine medical procedures.
- Prepared and maintained patient records in compliance with hospital protocols.
- Facilitated communication between patients, families, and medical staff effectively.
Education
Bachelor’s Degree - Applied health sciences
Troy University
Troy, AL12.2021
Associate Degree - Health sciences
Coastal Alabama community college
Bay Minette, AL05.2019
High School Diploma - General diploma
Alma Bryant high school
Irvington, AL05.2017
Skills
- Patient care
- Medication administration
- Vital sign monitoring
- HIPAA compliance
- Laboratory sample collection
- Inventory management
- Effective communication
- Medical terminology
- Patient assessments
- Clinical operations
- Clinical documentation
- Lab equipment setup
- ICD- coding
- Electronic health records
Accomplishments
- Academic Excellence Certificate, Students who maintained a 3.0 or better over the course of the year.
- STEP Internship Certificate, Completion of Competitive Internship program by the Mobile County Department of Education.
Languages
Native, Beginner, Beginner
Activities
- Representative, SGA, Coastal Alabama, Organize and help plan on-campus events, personal involvement in student life, advocate, events planner.
- Background Actor, Golemans Casting, Mobile, AL, Taking a general role within a large group. Requires discipline, great social skills, and dedication to long hours.
- Intern, STEP Program, Mobile, AL, Proper attire and professionalism courses at South Alabama. Series of MOCK interviews, writing and thinking skill sets, and documentation with Word, Excel, PowerPoint, etc.
Certification
BLS certification
Timeline
Medical Assistant
Medical Center Plus
08.2024 - Current
Supervisor
CVS Pharmacy
08.2023 - 08.2024
Medical Scribe
Robin Healthcare
02.2022 - 10.2022
CNA Assisting
Convalescent Home
03.2020 - 08.2020
Nursing Intern
Mobile Infirmary
04.2018 - 08.2018
Bachelor’s Degree - Applied health sciences
Troy University
Associate Degree - Health sciences
Coastal Alabama community college
High School Diploma - General diploma
Alma Bryant high school