Jalen Rocio
Pearland,TX
Summary
Dynamic professional with a proven track record at Sam's Club Distribution, excelling in customer service and order accuracy. Recognized for enhancing workflow efficiency and maximizing space utilization, resulting in timely deliveries. Strong interpersonal skills and attention to detail drive repeat business and high satisfaction ratings. Committed to maintaining safety and quality standards.
Knowledgeable Desired Position with strong foundation in training and operational efficiency. Successfully led new hires through onboarding processes, ensuring seamless integration into team dynamics. Demonstrated expertise in safety protocols and effective communication to enhance productivity.
Experienced with training and developing package handling teams. Utilizes in-depth knowledge of safety procedures and efficient workflows to improve operational performance. Track record of fostering team collaboration and ensuring adherence to best practices.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Shopper
Sams Club Distribution
Pearland, TX
07.2024 - Current
- Followed verbal and written instructions to properly move and ship products.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
- Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
- Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
Package Handler
FedEx:Ground
Missouri City, TX
06.2020 - 02.2025
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Reduced downtime, performing routine maintenance and troubleshooting on conveyor systems and sorting machinery.
- Contributed to reduction in workplace injuries, following strict adherence to lifting techniques and safety gear usage.
Education
HVAC Certification - Heating, Ventilation, And Air Conditioning
Houston Community College
Houston, TX02.2022
High School Diploma -
Hightower HighSchool
Missouri City, TX05.2020
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Flexible schedule
- Prioritizing orders
- Online order processing
- Upbeat and outgoing attitude
- Heavy lifting
- Verifying order accuracy
- Documentation and reporting
- Product knowledge
- Merchandise selection
- Sales expertise
- Physical stamina
- Delivery management
- Purchase recommendations
- Branding
- Delivery procedures
- Verbal and written communication
- Strong interpersonal skills
- Deadline driven
- Teamwork and collaboration
- Time management
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Active listening
- Task prioritization
Certification
Epa Universal Certified
Timeline
Personal Shopper
Sams Club Distribution
07.2024 - Current
Package Handler
FedEx:Ground
06.2020 - 02.2025
HVAC Certification - Heating, Ventilation, And Air Conditioning
Houston Community College
High School Diploma -
Hightower HighSchool