Jalen Terrance
Raytown,MO
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Certified Nursing Assistant
Saint Luke's Hospital
Lee's Summit, MO
10.2023 - Current
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
Jewelry Sales Associate
Macy's
Overland Park, KS
11.2022 - Current
- Maintained an organized and clean store environment, including dusting displays regularly.
- Demonstrated product knowledge to answer customer questions and inquiries.
- Greeted customers and provided excellent customer service.
- Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
- Received inventory shipments and stocked shelves with merchandise.
- Provided accurate information about warranties, pricing, policies.
- Facilitated returns or exchanges with minimal disruption to customers.
- Resolved customer complaints in a professional manner.
Wine and Spirits Sales Consultant
Price Chopper
Lee's Summit, MO
08.2020 - 11.2022
- Monitored inventory levels to ensure adequate stock is available at all times.
- Assisted in developing strategies for increasing retail sales volume by leveraging current trends in the industry.
- Built relationships with distributors, wholesalers, retailers, and other partners in the industry.
- Maintained detailed records of all transactions including invoices, orders, payments.
Mail Carrier
USPS
Edgerton, KS
04.2020 - 07.2020
- Provided friendly customer service at all times while delivering mail.
- Scanned packages for delivery tracking.
- Assisted other carriers with their routes as needed during peak periods.
- Delivered packages and letters to residential customers.
Education
High School Diploma -
Lee's Summit Sr. High School
Lee's Summit, MO05-2014
Skills
- Condition Monitoring
- Infection Control Procedures
- Medical Terminology Knowledge
- Care Plan Implementation
- Customer Needs Assessment
- Payment Processing
- Promotional Support
- Product Sales
- Upselling
- Retail Loss Prevention
Affiliations
- Singer
- Clarinetist
Accomplishments
- Customer Experience Colleague
- Low Reeds Section Leader
- FBLA State Qualifier
References
References available upon request.
Timeline
Certified Nursing Assistant
Saint Luke's Hospital
10.2023 - Current
Jewelry Sales Associate
Macy's
11.2022 - Current
Wine and Spirits Sales Consultant
Price Chopper
08.2020 - 11.2022
Mail Carrier
USPS
04.2020 - 07.2020
High School Diploma -
Lee's Summit Sr. High School