Jalen Thomas
Houston,TX
Summary
Customer service professional with a valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Barista/Cake Decorator
The Cheesecake Factory
The Woodlands, TX
10.2024 - 10.2025
- At the Cheesecake Factory, my responsibilities were designing the restaurant desserts, making caffeinated drinks, and making sure the dessert bar is kept clean and tidy. Also, implementing inventory management practices to monitor supplies and reduce waste was an important task of mines.
Therapy Admin Assistant
Keys for Life
Pearland, TX
07.2020 - 12.2023
- At Keys for Life, I worked as an assistant for the owner of the company. My responsibilities as their assistant were to answer phone calls, book appointments for the clients and to keep all paperwork/files organized. Another important task of mine was to bill the client's insurance after each session. The main insurance carriers that were billed were TMHP (Texas Medicaid), Aetna, and United Health Care.
Barista
Grizzaffi Coffee
10.2021 - 11.2023
- Grizzaffi Coffee is a family-owned coffee catering business. Working as a barista has taught me so much about networking and building strong relationships with others around you. I've gained the experience of how to work in fast paced environments while accommodating our clients’ needs as well. Learning how to make various types of coffee was an excellent experience as well.
Admin Support
Waymaker
Manvel, TX
07.2019 - 08.2021
- Waymaker is a family business that specializes in assisting those with disabilities. This business provides support and supervision to families that need assistance with their loved ones. As admin support, I was responsible for billing insurance for the clients. Other responsibilities were to organize files, provide my coworkers with any information they needed on specific clients, and booking appointments.
Cashier
Kroger
Pearland, TX
01.2021 - 07.2021
- At Kroger, my responsibilities were to help customers purchase their items through the cash register. If customers needed any assistance, I was there to accommodate their needs. This grocery was a fast-paced setting, cashiers and were usually timed in order to see how fast we could provide service to the customers.
Education
High School Diploma -
Ball High School
Galveston, TX05.2019
Associate of Science - Nursing
Lone Star College
Houston, TX08-2028
Associate of Science - General Studies
Alvin Community College
Alvin, TX08.2020
Skills
- Food/Alcohol Handlers License
- Insurance Billing
- Time Management
- Administration Experience
- Attention to detail
- Problem-solving
- Exceptional customer service
- Multitasking and organization
Timeline
Barista/Cake Decorator
The Cheesecake Factory
10.2024 - 10.2025
Barista
Grizzaffi Coffee
10.2021 - 11.2023
Cashier
Kroger
01.2021 - 07.2021
Therapy Admin Assistant
Keys for Life
07.2020 - 12.2023
Admin Support
Waymaker
07.2019 - 08.2021
High School Diploma -
Ball High School
Associate of Science - Nursing
Lone Star College
Associate of Science - General Studies
Alvin Community College