Summary
Overview
Work History
Education
Skills
Timeline
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Jalen Tirro

Phoenix,AZ

Summary

Dynamic Customer Service Representative with proven expertise at The Home Depot Inc, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Successfully trained new staff while maintaining detailed records, ensuring exceptional service delivery and fostering strong client relationships. Recognized for improving customer satisfaction and efficient issue resolution.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

The Home Depot Inc
Phoenix, AZ
11.2021 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Education

HS Diploma - High School

Dysart High School
El Mirage, AZ
05.2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Payment processing
  • Client relations
  • Follow-up skills
  • Product knowledge
  • Order processing

Timeline

Customer Service Representative

The Home Depot Inc
11.2021 - 03.2025

HS Diploma - High School

Dysart High School
Jalen Tirro