Ja`Len Walker
Haw River,NC
Summary
Highly motivated Ramp Supervisor Hardworking, dependable and dedicated to safety. Manages the needs of diverse aircraft under tight deadlines. Detail-oriented and systematic professional with history of minimal errors and maximum speed in moving cargo, servicing facilities and reviewing aircraft exteriors. Proactive and hard-working employee highly experienced as ramp agent. Offers excellent communication and time management skills. FAA-certified with excellent safety record. Highly knowledgeable on the Ground Ops Safety Manual.
Overview
7
7
years of professional experience
Work History
Ramp Supervisor
South West Airlines
12.2022 - Current
- Created load plans and performed calculations to prepare for assigned flights.
- Kept crew in line with airport, OSHA, TSA, FAA and other applicable regulations.
- Evaluated performance, set schedules and coached ramp agents on work areas.
- Maintained documentation, completed shift paperwork and submitted information for team payroll.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Conduct Internal audit summaries.
- Analyze and conduct the Ground Operations and Company policy and procedures as documented and in practice.
Ramp Agent
Southwest Airlines
07.2022 - 11.2022
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Ramp Supervisor /Performance Manager
Unifi Aviation
09.2018 - 07.2022
- Tracked, analyzed and executed quality and continuous improvement initiatives to hold departments accountable for performance.
- Led teams to drive results and meet production, quality and safety goals.
- Monitored key performance indicators and built processes to support partner performance and growth.
- Developed, tracked and analyzed variance of key performance measurements.
- Conducted Internal or External Audits dependent on company need.
- Ensured that operational procedures are in compliance with corporate policies.
Ambassador
Amazon
10.2017 - 10.2018
- Assisted team with operational policies and procedures to drive services.
- Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
- Resolved conflicts between staff members and community members in diplomatic manner.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
Line Supervisor
Red Robins
08.2016 - 10.2018
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
Education
Northeast Guilford High School
Mcleansville, NCSkills
- Safety Policies and Procedures
- FAA Regulations
- Audit Documentation
- Leadership Techniques
- Quality Assessment and Assurance
- Safe Driving Techniques
- Aircraft Safety Checks
- Secure Loads
- Ground Crew Coordination
- Performance Monitoring
- Transportation Safety
- Standards Compliance
Timeline
Ramp Supervisor
South West Airlines
12.2022 - Current
Ramp Agent
Southwest Airlines
07.2022 - 11.2022
Ramp Supervisor /Performance Manager
Unifi Aviation
09.2018 - 07.2022
Ambassador
Amazon
10.2017 - 10.2018
Line Supervisor
Red Robins
08.2016 - 10.2018
Northeast Guilford High School
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