Walker Smith
DeKalb,IL
Summary
Dynamic Assistant Store Manager with a proven track record at Dollar General, adept in strategic merchandising and exceptional customer service. Excelled in supervising cash handling, ensuring transaction accuracy, and fostering team development. Demonstrated ability to enhance customer engagement and streamline operations, contributing to significant operational improvements. Skilled in both database management and empathetic customer interactions.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Dollar General
Bailey, CO
07.2021 - 08.2023
- Supervised cash handling processes to ensure accuracy of transactions.
- Delegated work to staff, setting priorities and goals.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Trained new employees on store policies, procedures and customer service standards.
Crew Team Member
Einstein Bagels
Castle Rock, CO
06.2019 - 08.2021
- Maintained safe food handling practices to prevent germ spread.
- Assembled and served meals according to specific guest requirements.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Replenished inventory levels when necessary.
- Wiped down tables and equipment, swept and refilled stock.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Packed fast food products in approved containers, cups, and bags.
- Took orders from patrons and input selections into store computer system.
Education
Bachelor of Arts -
Northern Illinois University
Dekalb, IL05-2027
Skills
- Stock management
- Customer service and engagement
- Database management
- Strategic merchandising
- Stock rotations
- Performance evaluations
- Food packaging and bagging
- Point-of-sale system
- Cash handling
- Point of sale systems
- Cash register operation
- Safe food handling
- Balancing cash drawer
- Cleanliness and sanitation
- Food preparation
- Food safety compliance
- Foodservice
- Workplace safety
Affiliations
- Assistant Captain of the Northern Illinois Ice Hockey Team
- Dean's List Student
Accomplishments
- Helped start a small company over the summer of 2024 called Pristine Window Cleaning, where me and a teammate did door-to-door sales offering exterior window cleaning for homes.
Timeline
Assistant Store Manager
Dollar General
07.2021 - 08.2023
Crew Team Member
Einstein Bagels
06.2019 - 08.2021
Bachelor of Arts -
Northern Illinois University
Similar Profiles
Jillian ShevelJillian Shevel
Key Holder at Dollar General Key Holder, Dollar GeneralKey Holder at Dollar General Key Holder, Dollar General
Canaan BrownCanaan Brown
Cashier at Dollar Tree/Dollar GeneralCashier at Dollar Tree/Dollar General
Antonia (Jones) McNultyAntonia (Jones) McNulty
Truck Loader/ Unloader at Family Dollar Dollar General WarehouseTruck Loader/ Unloader at Family Dollar Dollar General Warehouse