Elizabeth Crawley
Sarasota,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Passionate about customer service with background in supporting customers in high-paced environments. In previous roles, excelled at handling customer inquiries and resolving issues efficiently, always prioritizing client satisfaction. Strengths include problem-solving skills, effective communication abilities, and adaptability to varied situations. Made significant impact by consistently improving customer service protocols, leading to increased satisfaction rates.
Overview
5
5
years of professional experience
2026
2026
years of post-secondary education
Work History
Assistant Store Manager
Pacsun
Sarasota, FL
05.2021 - Current
- Assisted in daily store operations and staff management.
- Implemented visual merchandising standards to enhance product displays.
- Trained new team members on customer service protocols and store policies.
Education
Sarasota High School
Sarasota, FLSkills
- Product knowledge
- Point of sale
- Customer support
- Transaction processing
- Visual merchandising
- Issue resolution
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Sales techniques
- Point of sale systems
- POS system operation
- Inventory control
- Complaint escalation
- Employee management
- Refunds and exchanges
- Customer complaint resolution
- Assertiveness
- Stock replenishment
- Guest services
- Hospitality and accommodation
- Refunds processing
- Customer service
- Problem-solving skills
- Information gathering
- Policies and procedures adherence
- Sales transactions
- Written communication
- Calm and professional under pressure
- Calm under pressure
Languages
English
Native/ Bilingual
Italian
Native/ Bilingual
Timeline
Assistant Store Manager
Pacsun
05.2021 - Current
Sarasota High School