LESLIE SOTO
MIAMI
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Store Manager
Xfinity Comcast
Miami
08.2024 - Current
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored new staff on customer service standards and procedures.
- Managed inventory levels, including ordering and restocking merchandise as needed.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Handled scheduling for store shifts to achieve adequate staffing.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
Customer Service Representative
Xfinity Comcast
Miami
07.2015 - 08.2024
- Resolved customer complaints promptly and efficiently.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Performed data entry tasks accurately and in a timely manner.
- Assisted with training and mentoring new team members.
- Provided support for billing questions and payment processing.
- Engaged with customers to build relationships and encourage repeat visits.
Customer Service Representative
Bestbuy
Miami
09.2010 - 07.2015
- Educated customers on services, products, and promotions available.
- Handled escalated customer concerns with effective communication skills.
- Collaborated with team members to resolve complex customer issues.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Billing Coding -
Florida Career College
Miami, FL 05.2009 - 05.2011
Miami Central Senior High School
Miami, FLSkills
- Product Knowledge
- Team Development
- Product Education
- Product Promotion
- Technical Support
- Customer Service
- Complaint Handling
- Problem Resolution
- Product Sales
- Staff Training
- Positive Attitude
- Scheduling
- Customer relationship management
- Employee training
- Team leadership
- Problem solving
- Sales leadership
- Employee scheduling
- Goal setting
- Store opening and closing
- Customer service
Languages
- Spanish
- English, Native
- Spanish, Native
Timeline
Assistant Store Manager
Xfinity Comcast
08.2024 - Current
Customer Service Representative
Xfinity Comcast
07.2015 - 08.2024
Customer Service Representative
Bestbuy
09.2010 - 07.2015
Billing Coding -
Florida Career College
05.2009 - 05.2011
Miami Central Senior High School