Summary
Overview
Work History
Education
Skills
Timeline
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Shanell Langford

Chicago,IL

Summary

To acquire an entry-level position in an environment where my interpersonal skills may be utilized and my ability to handle all situations with poise, understanding and tact would make me an ideal candidate for your company Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

CubeSmart Self Storage
05.2018 - 01.2021
  • Answer office phone/make collection calls
  • Managed 1100 unit storage facility
  • Collected rent payments, payments made thru the mail and over the phone, as well as automatic payments each month
  • Ordered, maintained, and sold merchandise, boxes, tape, locks, etc
  • Made bank deposit
  • Handled daily mail
  • Maintain accurate records for each customer
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Reported issues to higher management with great detail.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Customer Service Consultant

Fedex
01.2021 - Current
  • Great customer service skills
  • Skilled in call center operations
  • Able to direct and guide drivers to locations and HUB locations
  • Exceptional workflow management
  • Exceptional communication skills
  • MS Windows proficient
  • Quick learner
  • responsible attitude, remaining calm under pressure and possessing superb decision-making skills.
  • Promoting good work practices.
  • Able to build a positive rapport with staff.
  • Assigning tasks to staff & clearly explaining how those duties are to be done.
  • Able to introduce new processes to a team and organization.
  • Calmly responding to accident and emergency situations.
  • Setting goals and objectives for individuals and teams.
  • Able to communicate effectively with staff and outside vendors
  • Ground and air transportation
  • Shipping and receiving
  • Inventory management
  • Inventory control procedures
  • Computer proficient
  • Conflict and dispute resolution
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

Diploma - Education

Austin Community High School
Chicago, IL
06.2006

Skills

  • Microsoft Office
  • Cashiering
  • Customer Retention
  • Quality Assurance
  • Active Listening
  • Complaint Handling
  • Decision Making
  • Attention to Detail
  • Call Center Experience
  • Time Management
  • Problem Solving
  • Multitasking
  • Product Knowledge
  • Paperwork Processing
  • Product and Service Solutions
  • Professional Telephone Demeanor
  • Filing
  • Client Relations
  • Problem-Solving Abilities
  • Paper Stock Knowledge
  • Customer Service Excellence
  • Deadline Oriented Mindset
  • Proofreading and Editing
  • File Management
  • Payment Collection

Timeline

Customer Service Consultant

Fedex
01.2021 - Current

Assistant Store Manager

CubeSmart Self Storage
05.2018 - 01.2021

Diploma - Education

Austin Community High School

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Shanell Langford