Jalen White
Boston,MA
Summary
Dynamic professional with extensive experience at Boston Public Schools, excelling in patient registration and HIPAA compliance. Proven ability to enhance workflows and train new staff while demonstrating strong problem-solving and communication skills. Successfully managed high-volume workloads, ensuring accuracy and efficiency in patient data management.
Overview
15
15
years of professional experience
Work History
Registration Specialist
Boston Public Schools, BPS
12.2019 - Current
- Assisted in processing patient registrations and verifying information accuracy.
- Managed incoming calls, addressing inquiries regarding registration procedures.
- Collaborated with healthcare providers to ensure timely patient data entry.
- Utilized electronic health record systems for efficient information management.
- Supported the development of registration workflows to enhance efficiency.
- Trained on compliance regulations and best practices in patient registration.
- Maintained confidentiality of patient information in accordance with HIPAA standards.
- Adapted quickly to new software tools and updated registration protocols.
- Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
- Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
Campaign Assistant
Office of Boston City Councilor Tito H. Jackson
12.2017 - 11.2019
- Developed and executed targeted marketing campaigns to enhance brand visibility and engagement.
- Collaborated with cross-functional teams to align campaign strategies with organizational objectives.
- Analyzed campaign performance metrics to identify trends and inform future initiatives.
- Managed digital marketing tools to streamline campaign processes and improve efficiency.
- Demonstrated outstanding collaboration across organization and managed many tasks.
Behavioral Health Specialist
Brandon Residential Treatment Center
06.2013 - 11.2017
- Developed and implemented personalized treatment plans in collaboration with multidisciplinary teams.
- Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
- Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
- Created progress reports, assessments and charting within required timeframes.
- Assisted clients in developing healthy coping mechanisms that contributed to sustained behavioral changes and improved overall wellbeing.
Youth Leader
Crossroads for Kids
06.2010 - 06.2013
- Facilitated workshops on leadership skills, communication, and teamwork for diverse youth groups.
- Mentored young participants, providing guidance and support to enhance individual growth.
- Advocated for youth needs within the community through outreach and awareness campaigns.
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
Education
No Degree - Business Administration
University of Massachusetts, Dartmouth
North Dartmouth, MAHigh School Diploma -
Boston Latin Academy
Boston, MA06-2011
Skills
- HIPAA compliance
- Patient registration
- Insurance verification
- Appointment scheduling
- Problem-solving
- Verbal and written communication
- Follow-up skills
- Documentation and reporting
Timeline
Registration Specialist
Boston Public Schools, BPS
12.2019 - Current
Campaign Assistant
Office of Boston City Councilor Tito H. Jackson
12.2017 - 11.2019
Behavioral Health Specialist
Brandon Residential Treatment Center
06.2013 - 11.2017
Youth Leader
Crossroads for Kids
06.2010 - 06.2013
No Degree - Business Administration
University of Massachusetts, Dartmouth
High School Diploma -
Boston Latin Academy
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