Jalesia Nelson
Houston,TX
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing differential amounts of inbound calls and sustaining satisfactory relationships with customers. Dedicated to identifying customer needs and delivering effective solutions to all problems. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
8
8
years of professional experience
Work History
Driver
Citi Couriers
Houston, Texas
07.2023 - 09.2023
- Always drove safely to avoid accidents and harm
- Verified package information to check for accuracy and completeness
- Safely loaded items into delivery vehicle to minimize damage while in transit
- Utilized GPS navigation systems to navigate faster routes
- Operated vehicle safely in highly congested areas with no traffic violations.
Solutions Specialist
Verizon Wireless
Kenner, Louisiana
01.2016 - 10.2020
- Consistently hit and exceed sales goals by 10% and above
- Identify and qualify customer needs, develop sales strategies, negotiate, and close profitable business sales with a 75% success rate
- Maintain an extensive knowledge of competitors, their offerings, and their presence in my assigned territory
- Handled large volume of calls on a day-to-day basis with a sense of calm and good work ethic
- Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing.
Education
Education, Region 4 Alternative Certification Program -
Houston, TX01.2018
Bachelor of Arts - Management
Southeastern Louisiana University
Hammond, LA01.2013
Skills
- Excellent multi-tasking abilities
- Adaptability
- Time management
- Excel in new environments
- Proficient in MS Office
- Use of POS software
- Business growth and retention
- Goal-Oriented
- Ability to work in both group and individual setting
- Admirable internal and external communication capabilities
- Attention to Confidentiality and detail
- Inbound and Outbound Calling
- Data Collection
- Sales closing
- Customer consulting
- Problem-solving aptitude
- Organizational Skills
Timeline
Driver
Citi Couriers
07.2023 - 09.2023
Solutions Specialist
Verizon Wireless
01.2016 - 10.2020
Education, Region 4 Alternative Certification Program -
Bachelor of Arts - Management
Southeastern Louisiana University