Jalesia Nelson
Houston,TX
Summary
Experienced customer service professional with a proven track record in managing high-volume inbound calls and enhancing customer satisfaction. Proficient in CRM software and skilled in problem-solving and multitasking. Eager to leverage adaptability and communication skills to contribute to company success and growth.
Overview
8
8
years of professional experience
Work History
Temp Driver Coordinator
Citi Couriers
07.2023 - 09.2023
- Managed driver compliance with safety regulations, reducing accident rates significantly.
- Met transportation service targets and delivered packages on time.
- Increased customer satisfaction by addressing concerns promptly and implementing necessary changes in processes as needed.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
Solutions Specialist
Verizon Wireless
01.2016 - 10.2020
- Surpassed sales goals through effective customer needs analysis and personalized solution offerings.
- Led in customer satisfaction by providing timely and accurate responses to inquiries, contributing to business retention and growth.
- Cultivated extensive product and market knowledge, positioning Verizon advantageously against competitors.
- Conducted thorough analyses of client needs to ensure tailored solutions that addressed unique challenges and goals.
Education
Education, -
Region 4 Alternative Certification Program
Houston, TX01.2018
Bachelor of Arts - Management
Southeastern Louisiana University
Hammond, LA12-2013
Skills
- Excellent multi-tasking abilities
- Adaptability
- Time management
- Proficient in MS Office
- Use of POS software
- Team Collaboration
- Internal and external communication capabilities
- Attention to Confidentiality and detail
- Inbound and Outbound Calling
- Data Collection
- Customer Relationship Management
- Conflict Resolution
- Organizational Skills
Timeline
Temp Driver Coordinator
Citi Couriers
07.2023 - 09.2023
Solutions Specialist
Verizon Wireless
01.2016 - 10.2020
Bachelor of Arts - Management
Southeastern Louisiana University
Education, -
Region 4 Alternative Certification Program