Jalessa Brooks
Colonial Heights,VA
Summary
- Customer service oriented professional, able to provide administrative support and function as the primary interface between the patient and the provider. Facilitates the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.
- Experience with Microsoft Word, Excel, Access, and Publisher.
- Ability to function independently, identify problems, and implement resolutions with minimal direction.
- Adapts to change while maintaining attention to detail and organization
- Claims trained Authorized to work in the US for any employer
Overview
15
15
years of professional experience
Work History
Enrollment Broker
Maximus
03.2025 - Current
- Assist members with enrolling into a MCO Plan, or switching their plans.
- Educate members about managed care.
- Refer members to the correct department based on issues/question that they may have.
Patient Care Coordinator
Tufts Medical Center
10.2022 - 08.2024
- Managed patient appointments, scheduling procedures, and coordinating with medical staff to optimize efficiency
- Maintained accurate and up-to-date patient records, including medical history, treatment plans, and insurance information
- Provided exceptional customer service by addressing patient inquiries, resolving concerns, and ensuring satisfaction
- Coordinated referrals to specialists or other healthcare facilities as required for comprehensive treatment
- Implemented efficient systems for managing patient flow within the clinic or hospital setting
- Performed administrative tasks such as data entry, billing coordination, insurance verification for smooth operations
CSR - Customer Service Representative
Conduent
Richmond, VA
09.2019 - 04.2020
- Answer incoming calls in regards to eligibility for Medicaid, provide client with the status of their eligibility for Medicaid.
- Assist client with new Medicaid application or update information prior to their Medicaid case
- Answer general question about coverage, status.
Food Service Worker / Dietary Aid
John Randolph Medical Center
Hopewell, VA
06.2016 - 07.2017
- Performed a variety of food service functions in maintaining clean and sanitary conditions for food service areas, facilities and equipment.
- Verified that prepared food met requirements for quality and quantity.
Warehouse Associate
Amazon
Chester, VA
10.2013 - 09.2015
- Pulled products to be shipped, packed boxes, and staged pallets on dock for placement on trucks for delivery; maintained accurate documentation.
- Maintained safe operating conditions and worked effectively in fast-paced, high demand environments.
- Isolated damaged items to a predefined marked area and reported it to a supervisor on duty.
Customer Service Representative
General Dynamics Information Technology
Chester, VA
09.2014 - 01.2015
- Assist Medicare beneficiaries at a rate of 58 beneficiaries daily in regards to eligibility inquiries, processing of medical claims, and billing concerns.
- Uphold paper and electronic files, daily activities, and reports.
- Maintain effective working relationships with managers, co-workers, and the public.
Food Service Worker
Econo Food Service
Hopewell, VA
05.2011 - 10.2013
- Maintained adequate supplies of items such as clean linens, silverware, glassware, dishes, or trays.
- Performed serving, cleaning, or stocking duties in establishments, such as cafeterias or dining rooms, to facilitate customer service.
Education
Medical Administrative Assistant - High school or equivalent
Ultimate Medical Academy
01.2016
Skills
- Front desk
- Customer Care
- Customer service
- Works independently (10 years)
- Claims Processing (Less than 1 year)
- Customer Support
- Bilingual
- Customer Service
- CSR
- Call Center
- Medical receptionist
Additional Information
- Medical Administrative Assistant
- Medical Terminology
- Patient Processing
- Patient Registration Medical Billing
- Medical Records Management
- Release of Information
- Introduction to ICD-10-CM Coding HIPAA Compliance
- Anatomy & Physiology Electronic Health Records
- EHR / EMR
- Greenway
- Computer Information Systems Medical Transcription
- Office Accounting
- MS Office / MS Word Medical Laws & Ethics
- Pathophysiology for Medical Office
- Principles of Management
Timeline
Enrollment Broker
Maximus
03.2025 - Current
Patient Care Coordinator
Tufts Medical Center
10.2022 - 08.2024
CSR - Customer Service Representative
Conduent
09.2019 - 04.2020
Food Service Worker / Dietary Aid
John Randolph Medical Center
06.2016 - 07.2017
Customer Service Representative
General Dynamics Information Technology
09.2014 - 01.2015
Warehouse Associate
Amazon
10.2013 - 09.2015
Food Service Worker
Econo Food Service
05.2011 - 10.2013
Medical Administrative Assistant - High school or equivalent
Ultimate Medical Academy