Summary
Overview
Work History
Education
Skills
Timeline
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Michael Gutierrez

Houston,TX

Summary

Ambitious Enrollment Specialist with exemplary listening and communication skills. Adept at planning, organizing and facilitating enrollment process. Dedicated to keeping customers happy and maximizing employee participation.

Overview

6
6
years of professional experience

Work History

Enrollment Specialist

Pyx Health
10.2022 - Current
  • Updated, entered, and reviewed customer data.
  • Enhanced customer service by promptly addressing inquiries and resolving issues in a timely manner.
  • Understood and thoroughly explained services provided to customers and potential customers.
  • Utilized exceptional interpersonal skills to establish rapport with prospective members from diverse backgrounds, ultimately increasing program accessibility.
  • Contributed to an inclusive team environment by actively participating in meetings and offering valuable insights based on personal experience within the role.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Sales Representative Team Leader

O'Reilly's Auto Parts
10.2021 - 10.2022
  • Generally responsible for maintaining the sales floor, and keeping merchandise fronted, stocked, and clean
  • The ability to convey information to customers unfamiliar with automotive language in a relatable way also proves positive
  • Profitability, maintain effective teams, and project positive images reflective of corporate aspirations and goals.
  • Worked effectively in fast-paced environments.

Receptionist

TTR Realty Co
10.2019 - 02.2021
  • Answering multiple phone calls while ensuring proper customer service practices
  • Enter, receive, and export invoices
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.

Server

Metropolitan stang
11.2018 - 05.2019
  • Determined the needs, living standards and economic viablity of prospect costomers
  • Ensure proper maintenance and inspect properties
  • Working knowledge of real estate law and leasing practices.

Education

Northside High School
Houston, TX
06.2018

Skills

  • Customer Service
  • Mathematics skills
  • Organization
  • Receptionist
  • Front Desk
  • Microsoft Excel
  • Outlook
  • Exceptional communication

Timeline

Enrollment Specialist

Pyx Health
10.2022 - Current

Sales Representative Team Leader

O'Reilly's Auto Parts
10.2021 - 10.2022

Receptionist

TTR Realty Co
10.2019 - 02.2021

Server

Metropolitan stang
11.2018 - 05.2019

Northside High School

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Michael Gutierrez