Ja'Lexus Needhom
Dallas,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Fast learner to rapidly grasp new processes and technical information.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Genpact
Dallas, TX
02.2023 - 08.2024
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Updated system with order specifics and customer details, preferences, and billing information.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Prevented key account losses by researching discrepancies and correcting problems.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Customer Service professional with a proven track record of enhancing customer satisfaction. Skilled in resolving an average of 50 customer issues per day with an 80%, resolution rate, Implemented a new customer feedback system, driving a 20% increase in positive customer reviews. Collsborated with cross-functional teams to streamline processes, leading to a 30%, reduction in response time to customer inquiries
Picker Packer
Amazon
Dallas, TX
10.2021 - 03.2023
- Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
- Maintained cleanliness of work area, equipment and supplies used in picking process.
- Operated warehouse machinery such as forklifts to move materials within the facility.
- Utilized RF scanners to track inventory movements throughout the facility.
- Labeled packages accurately with destination addresses for shipping purposes.
- Assembled boxes or other containers for packing goods prior to shipment.
- Reported any damaged products to supervisor immediately upon discovery.
- Loaded boxes onto conveyor belts for sorting into correct shipping destinations.
- Assisted in unloading delivery trucks when necessary using pallet jacks or hand carts.
Forklift Operator
Chewy.com
Dallas, TX
10.2019 - 11.2021
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
- Inspected loads prior to lifting to determine weight distribution and stability.
- Ensured safety procedures were followed when operating forklifts.
- Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
- Operated cherry picker to move, locate, relocate, and stack material in warehouse.
- Communicated effectively with coworkers regarding any issues or concerns related to operations of the cherry picker truck.
- Sorted, organized and stacked items in warehouse.
Fuel Station Attendant
Walmart
Shreveport, LA
10.2017 - 10.2019
- Greeted customers, answered questions and provided assistance with purchases.
- Maintained cleanliness of station by sweeping floors, wiping counters and restocking shelves.
- Verified customer identification for age-restricted products.
- Operated cash register to process payments and issue receipts.
- Assisted in training new employees on proper operating procedures.
- Inspected fuel pumps to ensure accuracy of pricing information displayed.
- Performed daily inventory checks of merchandise and supplies.
- Stocked coolers with beverages, snacks, cigarettes and other items.
- Cleaned gas pumps, windows and doors to maintain a neat appearance.
- Ensured safety regulations were followed at all times.
- Provided excellent customer service by addressing complaints promptly.
Education
High School Diploma -
C.E BYRD HIGH SCHOOL
Shreveport, LA05-2016
Some College (No Degree) - NURSING
Bossier Parish Community College
Bossier City, LASkills
- Cash register systems
- Cash handling and management
- Handheld RF scanner
- Shipping and packaging
- Order picking and processing
- Shipping and receiving
- Barcode scanning
- Scheduling
- Refund management
- Refunds processing
- Grammar
- Call center experience
- Hospitality and accommodation
- 50 WPM Typing Speed
- Typing 50 words per minute
- Attention to Detail
- Active Listening
- Auditing procedures
- Equipment usage
- Cycle Counting
- Putaway
- Cherry Picker
- Swing Reach
- Replen
- Loading and unloading
- Stocker
- Service Desk
- Money transfers
- Material Handler
- Delivery Driver
AVALIBILITY
IM ABLE TO WORK MORNINGS OR OVERNIGHT SUN-.FRI.
NO SATURDAYS
Timeline
Call Center Representative
Genpact
02.2023 - 08.2024
Picker Packer
Amazon
10.2021 - 03.2023
Forklift Operator
Chewy.com
10.2019 - 11.2021
Fuel Station Attendant
Walmart
10.2017 - 10.2019
High School Diploma -
C.E BYRD HIGH SCHOOL
Some College (No Degree) - NURSING
Bossier Parish Community College