JADE MIRAMONTES
El Cajon
Summary
Motivated and versatile professional with strong customer service and call center experience. Currently handling 90-120 calls daily in a fast-paced call center environment, with plans to transition into the medical field as a Certified Billing and Coding Specialist. Proficient in medical terminology, insurance billing, and coding practices. Adept at multitasking, problem-solving, and managing high-pressure situations. Dedicated to improving processes and ensuring client satisfaction.
Overview
3
3
years of professional experience
Work History
Call Center Representative
Ace Parking Management
03.2024 - Current
- Handle a high volume of inbound customer calls, averaging 120 calls per day, addressing a variety of customer inquiries and concerns
- Provide exceptional customer service by resolving complaints, answering questions, and ensuring satisfaction while maintaining professionalism
- Consistently meet or exceed performance metrics, including call quality, average handle time, and customer satisfaction ratings
- Demonstrate strong product knowledge and keep up-to-date with company offerings and services through continuous training
- Ensure confidentiality of sensitive customer information in compliance with data protection guidelines
- Manage multiple communication channels, including phone and live chat support, to ensure efficient and effective customer service
Server
Red Lobster
09.2022 - 01.2023
- Delivered excellent customer service by attending to customer needs and ensuring a positive dining experience
- Increased sales through upselling techniques, providing detailed menu knowledge, and promoting specials and promotions
- Managed multiple tables simultaneously during high-volume periods without compromising service quality
- Ensured timely and accurate food delivery by coordinating with kitchen staff, resulting in improved customer satisfaction
- Maintained a clean and orderly dining area to enhance the guest experience and foster a positive atmosphere
- Built strong rapport with regular customers, encouraging repeat business and customer loyalty
Sales Representative
Endeavour Global
12.2021 - 05.2022
- Increased sales revenue by identifying and targeting high-potential clients, building relationships to expand the customer base
- Utilized upselling and cross-selling techniques to generate additional sales and meet or exceed monthly quotas
- Delivered exceptional service by addressing customer concerns promptly, resulting in high client satisfaction and retention
- Trained and mentored new sales representatives, ensuring they understood product knowledge and sales strategies
- Generated weekly and monthly reports on sales performance, providing insights and recommendations to meet sales goals
- Delivered engaging sales presentations, emphasizing product benefits to close sales and retain customers
Education
Some College - Medical Billing & Coding
Grossmont College
El Cajon, CA12.2024
High School Diploma -
Grossmont High School
La Mesa, CA06.2020
Skills
- Customer Service & Call Center Expertise: Warm and friendly demeanor, strong communication, and phone etiquette
- Medical Billing & Coding Knowledge: Medical terminology, CPT, ICD-10, HCPCS, insurance eligibility, and reimbursement
- Sales & Marketing: Upselling, suggestive selling, relationship building, sales techniques, and marketing
- Hospitality & Restaurant Skills: Serving, restaurant experience, order management, POS, cash handling, and table setting
- Technical Proficiency: Cash register, order management systems (OMS), and proficient with POS systems
- Core Competencies: Time management, multitasking, organizational skills, memory retention, stress management, presentation skills, basic math, and ability to lift 30 pounds
- Additional Skills: High energy, stamina, strong work ethic, ability to work under pressure, problem-solving, and client retention
Timeline
Call Center Representative
Ace Parking Management
03.2024 - Current
Server
Red Lobster
09.2022 - 01.2023
Sales Representative
Endeavour Global
12.2021 - 05.2022
High School Diploma -
Grossmont High School
Some College - Medical Billing & Coding
Grossmont College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Willing To Relocate
- El Cajon, CA
- San Diego, CA
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