Jalexys Root
Davenport,FL
Summary
Detail-oriented customer support and administrative professional with 7+ years of experience supporting customers through data entry, scheduling, order processing, and account management. Highly organized with strong written communication skills and proven ability to work independently in fast-paced environments. Seeking a remote, non-phone role in data entry, chat/email support, or back-office operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Rentokil
Remote
09.2023 - 06.2024
- Process service requests, scheduling, and payments with high accuracy
- Document customer interactions and updates within internal systems
- Resolve customer issues while following established procedures and guidelines
- Submit referrals and collaborate with cross-functional departments
- Processed approximately 100 calls a day
Cashier & Warehouse Associate
DSW
Henderson,NV
12.2020 - 12.2021
- Processed transactions, returns, and exchanges while maintaining accurate records
- Managed inventory intake, organization, and stock accuracy
- Resolved order discrepancies and customer concerns efficiently
Front Desk / Administrative Support
Gentle Dental
Las Vegas, NV
02.2017 - 10.2018
- Scheduled and confirmed appointments while maintaining confidential patient records
- Assisted patients with intake forms and verified documentation accuracy
- Maintained filing systems and supported daily administrative operations
Hostess Trainer
PF Chang’s | Famous Dave’s BBQ | Firkin’s Pub | Pei Wei Asian Diner
Las Vegas, NV
09.2013 - 11.2015
- Managed reservations, order records, and payment processing
- Maintained spreadsheets and verified customer orders
- Trained staff and supported daily operations in high-volume environments
Medical Assistant Extern
Nevada Women's Care
Henderson, NV
06.2013 - 08.2013
- Updated patient charts, recorded medical histories, and scheduled appointments
- Prepared exam rooms and supported front-office administrative tasks
Education
Medical Assistant Program - Medical Assistant
Pima Medical Institute
Las Vegas, NV12.2012
High School Diploma -
Boulder City High School
Boulder City, NV06.2007
Skills
- Data Entry
- Email & Chat Support
- Scheduling
- Order & Payment Processing
Certification
Medical Assistant Certification - 2012
Timeline
Customer Service Representative
Rentokil
09.2023 - 06.2024
Cashier & Warehouse Associate
DSW
12.2020 - 12.2021
Front Desk / Administrative Support
Gentle Dental
02.2017 - 10.2018
Hostess Trainer
PF Chang’s | Famous Dave’s BBQ | Firkin’s Pub | Pei Wei Asian Diner
09.2013 - 11.2015
Medical Assistant Extern
Nevada Women's Care
06.2013 - 08.2013
Medical Assistant Program - Medical Assistant
Pima Medical Institute
High School Diploma -
Boulder City High School
Remote-Ready Qualifications
Strong written communication | Independent worker | Fast learner of new systems | Reliable and detail-focused