Jaley Adamini
Cleveland
Summary
Customer Service Assistant with solid background in customer support roles. Known for providing exceptional client service, resolving complex issues and fostering strong relationships to build customer loyalty. Proven ability to contribute positively to team environment, displaying strong communication skills and proactive approach. Notable impact includes improved responsiveness and increased overall customer satisfaction in previous role.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Customer service/Assistant
American Electric Power, AEP
Columbus
10.2019 - Current
- Assisted customers with inquiries regarding services and billing processes.
- Coordinated communication between departments to resolve customer issues.
- Traveling to new projects to help finish them.
- Consulted with customers regarding needs and addressed concerns.
- Met or exceeded customer service metrics by providing excellent customer support.
- Managed stock levels by ordering necessary supplies when needed.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Customer service/Sales
CosmoProf Beauty Supply
Independence
11.2018 - 10.2019
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Hostess/Cashier
Dominic’s Pizzeria
Medina
09.2015 - 12.2017
- Managed reservation system to optimize seating arrangements efficiently.
- Assisted in training new host staff on procedures and customer service standards.
- Maintained cleanliness and organization of front-of-house areas for a pleasant experience.
- Handled guest inquiries and complaints professionally to enhance satisfaction levels.
- Assisted servers in bussing tables when needed during busy periods.
Cashier Team Lead
Schoolhouse Scoop
Medina
07.2014 - 08.2015
- Supervised cashier team during peak hours, ensuring efficient customer service.
- Trained new cashiers in register operations and customer interaction techniques.
- Managed daily cash drawer reconciliation, ensuring accuracy and accountability.
- Implemented inventory tracking procedures to maintain stock levels efficiently.
- Maintained cleanliness and organization of the checkout area for a welcoming atmosphere.
- Ensured compliance with all safety regulations while performing tasks.
- Performed daily opening and closing procedures for the register area.
- Assisted cashiers with resolving customer complaints and inquiries.
Education
Cosmetologist License - Cosmetology
MCCC
Medina, OH 08.2016 - 05.2018
Skills
- Customer support
- Inventory management
- Process improvement
- Customer relationship management
- Conflict resolution
- Time management
- Cash handling
- Organization and recordkeeping
- Problem-solving skills
- Multitasking and prioritization
- Following scripts
Languages
English
Full Professional
American sign language
Limited
Timeline
Customer service/Assistant
American Electric Power, AEP
10.2019 - Current
Customer service/Sales
CosmoProf Beauty Supply
11.2018 - 10.2019
Cosmetologist License - Cosmetology
MCCC
08.2016 - 05.2018
Hostess/Cashier
Dominic’s Pizzeria
09.2015 - 12.2017
Cashier Team Lead
Schoolhouse Scoop
07.2014 - 08.2015