Summary
Overview
Work History
Education
Skills
Timeline
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Jalia Mcwilson

Cleveland,OH

Summary

Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.


I'm a highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.


Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.

Overview

4
4
years of professional experience

Work History

Crew Member

Mcdonalds
03.2025 - Current
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Collaborated with team members to complete orders.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Associate

Walmart
06.2024 - 03.2025
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Identified trends in customer feedback, providing insights for targeted improvements in service delivery processes.
  • Trained new hires on company policies, procedures, and best practices to ensure seamless integration into the team.
  • Maintained comprehensive knowledge of products and services offered, enabling effective recommendations tailored to individual needs.
  • Collaborated with team members to develop strategies for continuous improvement in service delivery.
  • Contributed to a positive work environment by supporting colleagues during peak periods or absences as needed.
  • Built strong relationships with clients, fostering trust and loyalty through personalized assistance.

Crew Member

Mcdonalds
08.2021 - 06.2024
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Collaborated with team members to complete orders.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

High School Diploma -

Randall Park High School
4836 Northfield Rd
06-2024

Skills

  • Time management
  • Flexible schedule
  • Multitasking and organization
  • Cleaning
  • Customer service
  • Customer engagement
  • Teamwork and collaboration

Timeline

Crew Member

Mcdonalds
03.2025 - Current

Associate

Walmart
06.2024 - 03.2025

Crew Member

Mcdonalds
08.2021 - 06.2024

High School Diploma -

Randall Park High School

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Jalia Mcwilson