Jalia Soto
Palm Bay
Summary
I am a highly adaptable and customer-oriented professional. My experience in customer service and management has equipped me with strong conflict resolution, leadership, and organizational skills, which are transferable to any role. I am confident I can be an asset for any employer.
Overview
5
5
years of professional experience
Work History
Server
Wings and things too
Palm Bay
09.2025 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Maintained cleanliness and organization of dining area and service stations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
Key Manager
Bob Evans Restaurant
Melbourne
01.2021 - 01.2024
- Led a team of 15, enhancing staff efficiency and ensuring seamless shift transitions.
- Implemented training programs, boosting team competency and reducing error rates.
- Streamlined inventory processes, maintaining optimal stock levels and minimizing waste.
- Resolved customer complaints swiftly, improving satisfaction and retention.
- Ensured compliance with safety regulations, fostering a secure work environment.
- Streamlined staff scheduling processes, resulting in optimal shift coverage and improved service efficiency during peak hours.
- Fostered a team-oriented environment through hands-on training, enhancing staff performance and ensuring consistent quality across all shifts.
- Monitored inventory levels and implemented effective ordering strategies, leading to a noticeable reduction in waste and significant cost savings.
- Engaged with customers to resolve complaints swiftly, boosting satisfaction rates and fostering a welcoming dining atmosphere.
Receptionist
Ford
Palm Bay
01.2021 - 07.2021
- Provided exceptional customer service, ensuring clients felt valued and heard, leading to improved customer satisfaction.
- Maintained accurate records and logs, ensuring compliance with company policies and enhancing overall operational accuracy.
- Delivered exceptional customer service, fostering a welcoming environment that significantly increased client satisfaction and loyalty.
- Streamlined reception processes, reducing wait times and enhancing client experience, leading to noticeable improvements in service efficiency.
- Maintained precise records and logs, ensuring compliance with company policies and contributing to operational accuracy and accountability.
- Executed administrative tasks with meticulous attention to detail, supporting overall office functionality and enhancing productivity.
Education
GED -
Hospitality Management - Certification
Skills
- Customer Service
- Leadership
- Conflict Resolution
- Organizational Skills
- Staff Management
- Training
- Quality Control
- Administrative Duties
- Scheduling
- Data Entry
- Inventory Management
Languages
Spanish
Timeline
Server
Wings and things too
09.2025 - Current
Key Manager
Bob Evans Restaurant
01.2021 - 01.2024
Receptionist
Ford
01.2021 - 07.2021