Jalia Watson
Emmitsburg,MD
Summary
Dedicated server with strong cash handling and problem-solving abilities. Recognized for delivering outstanding service in high-volume settings, enhancing customer satisfaction and loyalty. Demonstrated expertise in relationship-building and time management within fast-paced restaurant environments. Proficient in managing tables of various sizes with precision and exceptional service delivery.
Overview
5
5
years of professional experience
Work History
Server
Point Lobster
Point Pleasant, New Jersey
07.2022 - 08.2025
- Greeted and seated customers in a friendly manner.
- Took customer orders accurately and efficiently.
- Provided exceptional service to high volume of daily customers.
- Assisted with menu recommendations based on customer preferences.
- Handled customer inquiries and resolved minor issues quickly.
- Processed payments and managed cash register operations effectively.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills, and calculate totals.
Busser/Barback/Head Hostess
Offshore pub bar and grill
Point Pleasant, New Jersey
06.2020 - 06.2022
- Cleared and set tables efficiently for prompt customer service.
- Maintained cleanliness of dining area, ensuring a welcoming environment.
- Stocked supplies, including utensils and napkins, to support service flow.
Education
High School Diploma -
Mount St Mary's University
Emmitsburg, MDSkills
- Customer service
- Time management
- Team collaboration
- Cash handling
- Conflict resolution
- Menu knowledge
- Cleanliness standards
- Upselling techniques
Timeline
Server
Point Lobster
07.2022 - 08.2025
Busser/Barback/Head Hostess
Offshore pub bar and grill
06.2020 - 06.2022
High School Diploma -
Mount St Mary's University