Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jalika Diallo

Canal Winchester,OH

Summary

Dynamic Care Coordinator with Aetna, skilled in case management and patient education. Successfully managed diverse caseloads, enhancing patient outcomes through effective interventions and strong community partnerships. Recognized for exceptional organizational skills and compassionate support, ensuring compliance with HIPAA while empowering clients to achieve independence in their health management.

Overview

9
9
years of professional experience

Work History

Care Coordinator

Aetna
03.2023 - Current
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
  • Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
  • Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.

Customer Service Representative

McKesson
04.2020 - 02.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Intake Specialist

Taconic Innovations
03.2016 - 01.2020
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Completed intake assessment forms and filed clients' charts.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
  • Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
  • Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
  • Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.

Education

X-ray Technologist

Florida State College
Jacksonville, FL
04-2015

Skills

  • Case management
  • Documentation
  • Patient education
  • Organizational skills

Accomplishments

    Proudly recognizes for 2 years of dedications and loyal services at aetna

Languages

foulanie
Native or Bilingual

Timeline

Care Coordinator

Aetna
03.2023 - Current

Customer Service Representative

McKesson
04.2020 - 02.2023

Intake Specialist

Taconic Innovations
03.2016 - 01.2020

X-ray Technologist

Florida State College

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Jalika Diallo