Jalil Toussant
Austin,TX
Summary
Resourceful Facilitator known for high productivity and efficient task completion. Specialize in effective communication, problem-solving strategies, and group management techniques. Excel in leadership, adaptability, and empathy, ensuring smooth facilitation and positive outcomes in diverse group settings. Possess ability to create engaging environments that foster learning and collaboration.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Facilitator
Charter Spectrum
Austin, TX
12.2021 - Current
- Monitored progress throughout the course ensuring objectives were being achieved.
- Assisted in developing new curriculum materials that are aligned with current industry standards.
- Facilitated communication and collaboration among disputants using mediation methods.
- Boosted employee morale and effectively troubleshot issues to eliminate work flow down time.
- Managed multiple projects simultaneously while maintaining quality standards.
- Created a safe environment for participants to express their opinions without fear of judgement or criticism.
- Developed and implemented training programs to increase participant knowledge and understanding of relevant topics.
- Supported learners by providing additional guidance where necessary.
- Adapted instruction methods based on participant feedback and engagement levels.
- Provided timely follow-up after each session with participants, stakeholders, and other parties involved.
- Resolved conflicts between participants using effective communication skills.
- Maintained records of attendance, participation, and other relevant information.
- Facilitated group discussions and activities to ensure successful outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Dialysis Technician
DaVita
Houston, TX
10.2019 - 12.2021
- Performed daily maintenance on dialysis machines, such as cleaning and sterilization.
- Calibrated dialysate solution according to prescribed formula for each individual patient's needs.
- Documented all patient information accurately in their medical records.
- Provided emotional support and guidance to patients undergoing dialysis treatment.
- Communicated with management or other staff to resolve problems.
- Collaborated with healthcare team to develop individualized care plans for patients.
- Assisted patients in understanding the dialysis process and answering their questions.
- Maintained a clean and organized work environment in compliance with healthcare regulations.
- Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
- Ensured all safety protocols were followed while performing duties in the dialysis unit.
- Assisted in the development of quality improvement initiatives for dialysis services.
- Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation.
- Provided education about kidney disease management techniques to both patients and family members.
- Participated in performance improvement activities as required by facility policy.
- Trained new dialysis technicians on machine operation and patient care procedures.
- Provided emotional support for patients dealing with chronic illness or end-stage renal disease.
- Instructed patients on proper diet, medications, and other lifestyle modifications related to their renal failure.
- Restocked supplies needed for dialysis procedures in an organized manner.
- Used restrictive devices and patient-shielding techniques to minimize patient and staff radiation exposures.
- Eased patients' anxiety by explaining dialysis procedures and dialysis machine operations.
Bartender
Jimmy Changas
Houston, TX
12.2018 - 10.2019
- Made friendly conversation with customers to provide enjoyable bar experience.
- Trained new bartenders on drink preparation and upselling techniques.
- Developed good working relationships with fellow employees through effective communication.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Upsold customers from shelf to premium brands to help boost sales.
- Assisted in setting up the bar for service shift.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Monitored bar inventory and promptly restocked low items before depletion.
- Provided drink suggestions to customers based on their preferences.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Greeted frequent visitors by name and explained new promotions.
Education
High School Diploma -
Ross S. Sterling
Baytown, TX06-2011
Bachelor of Science - Organizational Communication
Purdue University
West Lafayette, INUniversity of Denver
Denver, COSkills
- Icebreakers
- Agenda setting
- Facilitation techniques
- Group dynamics
- Consensus building
- Task delegation
- Community outreach
- Workshop coordination
- Meeting management
- Data analysis
- Negotiation
- Brainstorming
- Staff management
- Advocacy
Certification
- Certificate in Frontline Leadership from the University of Denver
Websites
Timeline
Facilitator
Charter Spectrum
12.2021 - Current
Dialysis Technician
DaVita
10.2019 - 12.2021
Bartender
Jimmy Changas
12.2018 - 10.2019
High School Diploma -
Ross S. Sterling
Bachelor of Science - Organizational Communication
Purdue University
University of Denver