Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jalin Fuller

Bernalillo,NM

Summary

Knowledgeable Social Media Manager experienced in executing social media strategies across social platforms. Demonstrated time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention. Go-getter candidate eager to utilize analytical and research skills. Adept at event planning, media relations and social media management. Excellent communication skills with comprehensive understanding of communications industry.

Overview

11
11
years of professional experience

Work History

HP Social Media Support

HP INC
05.2016 - Current
  • Increased customer engagement through social media.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Developed and managed content calendars for each platform to establish timely and relevant posts.
  • Collaborated with team members to develop creative campaigns for social media platforms.
  • Suggested and implemented new features to develop brand awareness.

Customer Service Associate

RadioShack
09.2012 - 08.2013
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

High School Diploma -

Rio Rancho High School
Rio Rancho, NM

No Degree - Fire Science

Central New Mexico Community College
Albuquerque, NM

Skills

  • Social Media and Promotions
  • Generating Brand Awareness
  • SEO Strategies
  • Data Analytics
  • Campaign Launch and Lifecycle Management
  • Regulatory Compliance
  • Customer Service
  • Relationship Building
  • Decision-Making
  • Creative Thinking
  • Consumer Behavior Research
  • Keyword Research

Timeline

HP Social Media Support

HP INC
05.2016 - Current

Customer Service Associate

RadioShack
09.2012 - 08.2013

High School Diploma -

Rio Rancho High School

No Degree - Fire Science

Central New Mexico Community College
Jalin Fuller