Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Jalira Watkins

Sicklerville,NJ

Summary

Highly trained professional talented in many different aspects. Analytical problem-solver seeking a hospital position to apply expertise and enhance care.

Overview

10
10
years of professional experience

Work History

Home Care Provider

Private Client
Magnolia, NJ
06.2018 - Current
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted patients with personal requirements for housekeeping and grooming assistance.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Helped patient care for herself by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.

Customer Service Representative Team Lead

Toys"R"Us
Deptford, NJ
01.2016 - 06.2018
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled day-to-day customer contact via phones, faxes and emails.
  • Initiated up-sell techniques to increase sales, boosting sales.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Answered product and service questions, suggesting other offerings to attract potential customers.

Customer Service Representative/Supervisor

Kmart, Sears Holding
Lawnside, NJ
01.2012 - 05.2014
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Monitored front areas so that questions could be promptly addressed.

Teacher

Forever Young
Lindenwold, NJ
02.2009 - 07.2010
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Planned and implemented integrated lessons to meet national standards.
  • Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
  • Graded and evaluated student assignments, papers and course work.
  • Completed daily reports on attendance and disciplinary performance.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.

Education

Associate of Science - Human Services

Camden County College
Blackwood, NJ
05.2020

Certificate - Certified Nursing Assistant

CDM Institiute
Camden, NJ
10.2012

Skills

Very active listener

Customer Service

Accomplishments

Dean's List

Interned at a Community Outreach Program

References

Tara Bolden, (former coworker) Spring Oaks Assistant Living

215-254-0280


Melanie Sparkman, (attended school together)

856-842-9302


Toni Shanks, (client) Private Care

609-314-7008


Timeline

Home Care Provider

Private Client
06.2018 - Current

Customer Service Representative Team Lead

Toys"R"Us
01.2016 - 06.2018

Customer Service Representative/Supervisor

Kmart, Sears Holding
01.2012 - 05.2014

Teacher

Forever Young
02.2009 - 07.2010

Associate of Science - Human Services

Camden County College

Certificate - Certified Nursing Assistant

CDM Institiute

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Jalira Watkins