Dedicated customer service professional with a proven track record in enhancing customer satisfaction and streamlining processes. Skilled in problem-solving, teamwork, and promoting loyalty programs.
Work History
Cashier Assistant
6 Months
Shell Gas Station | 10.2022 - 04.2023
Assisted customers with transactions, ensuring accuracy and efficiency at checkout.
Maintained cleanliness and organization of sales area to enhance customer experience.
Processed payments using point-of-sale system, adapting quickly to changes in procedures.
Assisted in promoting loyalty programs, increasing customer engagement at the station.
Customer Service Representative
3 Years 11 Months
The General | 08.2016 - 07.2020
Assisted customers with inquiries and resolved issues efficiently through various communication channels.
Provided product knowledge and support to enhance customer satisfaction and retention rates.
Collaborated with team members to streamline service processes, improving response times.
Trained new representatives on customer service protocols and best practices for effective communication.
Customer Sales Representative
3 Years 3 Months
TLK Group | 02.2013 - 05.2016
Enhanced customer satisfaction by providing tailored product recommendations and solutions.
Streamlined sales processes, improving efficiency and reducing customer wait times.
Developed training materials to onboard new team members effectively.
Collaborated with marketing teams to design promotional campaigns that increased product visibility.
Education
Associate of Arts - Medical Assistant
Ultimate Medical Academy | Clearwater, FL | 01-2027
Dean's List 1st Semester and 2025-2026
Honor Roll 1st Semester and 2025-2026
3.7 GPA
High School Diploma
Hunter's Lane Comprehensive High School | Nashville, TN | 05-2007