Professional Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline

Jalisa Alred

Shell Gas Station
Nashville,TN
1
Language
10
years of professional experience

Dedicated customer service professional with a proven track record in enhancing customer satisfaction and streamlining processes. Skilled in problem-solving, teamwork, and promoting loyalty programs.

Work History

Cashier Assistant

6 Months
Shell Gas Station | 10.2022 - 04.2023
  • Assisted customers with transactions, ensuring accuracy and efficiency at checkout.
  • Maintained cleanliness and organization of sales area to enhance customer experience.
  • Processed payments using point-of-sale system, adapting quickly to changes in procedures.
  • Assisted in promoting loyalty programs, increasing customer engagement at the station.

Customer Service Representative

3 Years 11 Months
The General | 08.2016 - 07.2020
  • Assisted customers with inquiries and resolved issues efficiently through various communication channels.
  • Provided product knowledge and support to enhance customer satisfaction and retention rates.
  • Collaborated with team members to streamline service processes, improving response times.
  • Trained new representatives on customer service protocols and best practices for effective communication.

Customer Sales Representative

3 Years 3 Months
TLK Group | 02.2013 - 05.2016
  • Enhanced customer satisfaction by providing tailored product recommendations and solutions.
  • Streamlined sales processes, improving efficiency and reducing customer wait times.
  • Developed training materials to onboard new team members effectively.
  • Collaborated with marketing teams to design promotional campaigns that increased product visibility.

Education

Associate of Arts - Medical Assistant

Ultimate Medical Academy | Clearwater, FL | 01-2027
  • Dean's List 1st Semester and 2025-2026
  • Honor Roll 1st Semester and 2025-2026
  • 3.7 GPA

High School Diploma

Hunter's Lane Comprehensive High School | Nashville, TN | 05-2007

Skills

Customer service
Problem-solving
Teamwork and collaboration
Patience and empathy

Accomplishments

  • Resolved product issue through consumer testing.

Languages

English
Full Professional

Timeline

Cashier Assistant

Shell Gas Station
10.2022 - 04.2023Read More

Customer Service Representative

The General
08.2016 - 07.2020Read More

Customer Sales Representative

TLK Group
02.2013 - 05.2016Read More

Ultimate Medical Academy

Associate of Arts from Medical Assistant
Read More

Hunter's Lane Comprehensive High School

High School Diploma
Read More
Jalisa Alred