Jalisa Ball
Dollar Tree Stores
Chicago,IL
2027
years of professional experience
Critical Thinking - Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.. Active Listening - Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.. Customer and personal service - Working Knowledge of principles and processes for providing customer and personal services.
Work History
Merchandise Manager
- Managed merchandise presentation to align with planograms, seasonal sets, and promotional displays.
- Coordinated inventory replenishment to maintain stock levels and reduce out-of-stock conditions.
- Executed price changes, signage updates, and markdowns to support accurate store execution.
- Monitored stockroom organization and backroom flow to improve product accessibility.
- Supported inventory counts and received freight to maintain accurate product availability.
- Trained associates on stocking procedures, display setup, and merchandising standards.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Coordinated cross-functional teams to execute successful product launches within tight deadlines.
- Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
- Developed and maintained strong relationships with vendors to secure exclusive product offerings and favorable terms.
- Reduced markdowns by optimizing inventory management processes and implementing demand forecasting techniques.
- Managed store balance safe by opening at start of day and closing at end of day.
- Complete open and closing cashout and end of day
- Work hand and hand with GM to run store when GM isn’t there then all store runnings and responsibilities are for me to do
Training ambassador
3 Years 6 Months- I am a Training Ambassador at Amazon Fresh, where I lead and support the onboarding and development of new team members. My responsibilities include:
- - Delivering comprehensive training to all new hires, ensuring they understand safety, customer service, and operational procedures.
- - Conducting resets and planogram resets to optimize product placement and maintain a visually appealing, compliant store layout.
- - Collaborating with vendors to identify needs, process purchase orders, and print PO documentation as required.
- - Performing dock checks on incoming pallets, validating quantities, and ensuring accurate receiving and reporting.
- - Conducting regular inventory and cycle counts, reviewing discrepancies, and implementing corrective actions.
- - Greeting customers, assisting with inquiries, and providing a welcoming and informative shopping experience.
- - Ringing up items at the register and supporting floor operations to maintain efficiency during peak periods.
- - Stocking and destocking products, placing items in the correct locations, and coordinating with the team to ensure floor availability.
- - Managing situations when products cannot be placed on the floor, including removal and proper storage or disposition of inventory.
- - Confirming inventory accuracy and reporting any variances to maintain up-to-date records.
- This role combines training delivery, operations accuracy, and customer-focused service to promote a smooth and productive store environment.
Retail sales associate
3 Years- I worked as a Retail Sales Associate at the United Center Fan Shop, where I:
- - Greeted customers warmly and provided knowledgeable assistance to help them find items and make informed purchases.
- - Assisted customers with checkout, including processing sales transactions accurately and efficiently.
- - Promoted daily deals and sale items to drive sales and enhance the customer experience.
- - Conducted inventory counts upon receipt from the warehouse to verify item quantities against warehouse paperwork.
- - Managed cash handling and ring counts, including starting and ending draws at the beginning and end of shifts.
- - Replenished merchandise on the sales floor to ensure products were well-stocked and visually appealing.
- - Prepared the store for events and game days by switching out signage and adjusting displays as needed.
- - Maintained a clean, organized, and customer-friendly environment to support a positive shopping experience.
CSR/Overnight CSR
2 Years 8 Months- Professional Experience Description (CSR / Overnight CSR, PLS Check and Cash)
- - Examine checks for proper endorsements and verify critical details, including dates, bank names, recipient identification, and overall legality of documents, ensuring compliance with banking policies and procedures.
- - Receive checks and cash for deposit, confirm deposit amounts, and verify the accuracy of deposit slips to ensure precise and timely processing.
- - Enter customer transactions into the computer system to accurately record deposits, verify balances, and maintain up-to-date account information.
- - Support overnight operations by ensuring secure handling of funds, maintaining accurate cash drawers, and performing end-of-shift reconciliation.
- - Identify and resolve discrepancies by researching transactions, communicating with customers, and coordinating with the accounting team as needed.
- - Provide courteous, professional service to customers, answering questions, processing requests, and guiding them through standard banking procedures.
- - Adhere to internal controls and security protocols to safeguard cash, checks, and sensitive information during all phases of processing.
- - Maintain cleanliness and organization of the work area, restocking supplies, and ensuring compliance with regulatory requirements and company policies.
Education
High school diploma - General education
Skills
Critical Thinking
Planograms
POS
Credit and debit
Check processing
Leadership
Training others
Customer Service
Problem solving
Cash handling
Inventory
Receiving
Customer relations
Retail sales
Computer skills
Processing
Inventory management
Merchandise presentation
Merchandise allocation
Retail display setup
Inventory control
Stock replenishment
Seasonal planning
Shipment processing
Product pricing
Stockroom organization
Competitor analysis
Markdown optimization
Report generation
Maintaining stock levels
Stock management
Record preparation
Product lifecycle management
Vendor negotiation
Sales floor resets
Consumer behavior analysis
Fixture updates
Team leadership
Customer service
Coaching and mentoring
Staff training
Attention to detail
Analytical thinking
Relationship building
Pricing updates
Purchase orders
Document preparation
Materials management
Cost assessments
Basic mathematics
Distribution experience
MS office
Supplier relationship management
Documentation and reporting
Needs assessment
Teamwork
Teamwork and collaboration
Problem-solving
Time management
Problem-solving abilities
Multitasking
Reliability
Excellent communication
Personal Information
Title: Customer Service
Timeline
Training ambassador
Amazon fresh
07.2022 - 01.2026Read More
Retail sales associate
United center fan shop store
08.2017 - 08.2020Read More
CSR/Overnight CSR
PLS check and cash
01.2016 - 09.2018Read More
Prologue earlier college
High school diploma from General education
Read More
Merchandise Manager
Dollar Tree Stores
2026 - CurrentRead More