Jalisa Fulton
McKinney,TX
Summary
Guest service professional with expertise in enhancing experiences across hospitality and healthcare sectors. Demonstrated success in managing inquiries, ensuring confidentiality, and fostering team collaboration for efficient operations. Certified phlebotomy technician contributing valuable insights to diverse service environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Tru by Hilton
Greenville, MS
08.2021 - 05.2026
- Delivered exceptional customer service, creating positive and memorable experiences for hotel guests.
- Responded promptly to guest inquiries and complaints, resolving issues to enhance guest satisfaction.
- Processed guest check-ins and check-outs, ensuring accurate management of payments and records for seamless guest experiences.
Patient Registration Representative
Snapnurse Travel Agency
Los Angeles, CA
04.2020 - 08.2021
- Registered and checked in patients, ensuring accurate demographic information collection to facilitate effective patient care
- Scheduled patient appointments based on healthcare provider availability, optimizing patient access to services
- Collaborated with medical staff to streamline patient flow during registration, enhancing overall patient experience
- Resolved patient inquiries, concerns, and complaints in a professional and timely manner
- Maintained patient confidentiality by adhering to HIPAA regulations and handling sensitive information with discretion
Customer Service Representative
Dior and Dewayne's
Greenville, MS
01.2017 - 04.2020
- Resolved complex customer complaints by investigating root causes and implementing effective solutions
- Managed high volume of incoming calls and emails to meet or exceed performance metrics for response time and resolution
- Utilized strong product knowledge to answer customer questions and provide accurate information
Education
MA - Medical Assistant
Dallas Medical School
Dallas, TX07-2026
High school diploma -
Greenville Weston High School
Greenville, MS05-2008
Skills
- Booking coordination
- Front office management
- Customer experience enhancement
- Online guest engagement
- Night audit operations
- Client communication
- Customer complaint resolution
- Team collaboration
- Operational efficiency
- Administrative support experience
- Filing and documentation
- Microsoft Outlook expertise
- Phone etiquette
- Interpersonal skills development
- Hospitality terminology
- Vendor relationship management
- Face-to-face communication
- Vital signs monitoring
- EMR proficiency
Certification
- Certified Phlebotomy Technician
- BLS Certification
Languages
English
Timeline
Guest Service Agent
Tru by Hilton
08.2021 - 05.2026
Patient Registration Representative
Snapnurse Travel Agency
04.2020 - 08.2021
Customer Service Representative
Dior and Dewayne's
01.2017 - 04.2020
MA - Medical Assistant
Dallas Medical School
High school diploma -
Greenville Weston High School